01/08/2026
📌 ORDER CANCELLATION, RETURN & REFUND POLICY
At **AWE Style & Co.**, we value every customer and strive to provide quality products and excellent service. To ensure a smooth shopping experience for everyone, please read our policy before placing an order.
1. Order Confirmation
* Once an order has been confirmed and payment has been made, the item is considered **sold**.
* No changes, modifications, or cancellations will be accepted once the item has been reserved or confirmed under the customer's name.
2. Order Cancellation
* Cancellation requests will not be accepted once the order has been packed, dispatched, or handed over to the courier.
3. Cancellation After Shipment
* Orders cannot be cancelled once they have been shipped.
* Delivery and courier charges are non-refundable.
4. Return Eligibility
Returns will only be accepted if:
* The wrong item was delivered.
* The item arrived damaged due to shipping.
* The item has a verified manufacturing defect.
To qualify for a return, the item must be:
* Returned within **3 days** of receiving the order.
* In its original, unused condition.
* Complete with its original packaging, tags, accessories, and proof of purchase.
5. Non-Returnable & Non-Refundable Items
Returns or refunds will not be accepted if:
* The customer changes their mind.
* The item has been used, washed, altered, or damaged by the customer.
* The item is not defective.
* The original packaging, tags, or accessories are missing.
* The item was purchased during a final sale, clearance, or promotional event (unless confirmed defective).
* The order has already been confirmed, reserved, or processed for shipment.
6. Refund Policy
* Approved refunds will only be processed after the returned item has been received and inspected.
* Refunds will be issued through the original payment method or another mutually agreed method.
* Original delivery and courier charges are non-refundable unless the return is due to our error (such as sending the wrong item or a verified defective product).
* Refund processing may take **5–10 business days**, depending on the payment provider or bank.
7. Courier Charges
* Delivery and pick-up courier fees are service charges and are non-refundable once the courier service has been completed.
* If the return is approved due to a store error or a verified defective item, **AWE Style & Co.** will shoulder the return courier charges.
* If the item is not defective or the return is due to a change of mind, the customer will be responsible for all courier charges.
8. Inspection of Returned Items
All returned items will undergo inspection before any refund or exchange is approved. **AWE Style & Co.** reserves the right to reject any return that does not meet the conditions stated in this policy.
9. Policy Updates
**AWE Style & Co.** reserves the right to modify or update this policy at any time without prior notice.
**By placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.**
Thank you for shopping with **AWE Style & Co.** 💛
*Fashion with Grace and Elegance.*
