24/09/2024
Call Centre Agent (50 Positions) - Tenable in Gaborone
Main Purpose of the Job:
Reporting to the Call Centre Team Leader, the Call Centre Agent will be responsible for responding to inbound calls and making outbound calls where required.
Key Performance Areas:
- Handling inbound and outbound customer calls, identifying customer needs, registering and capturing call details into the system.
- Providing the customer with appropriate responses, resolutions, or recommendations, and escalating unresolved problems to the Call Centre Team Leader/Supervisor.
- Generating sales leads through telemarketing and selling additional products and services.
- Monitoring and tracking progress on outstanding customer issues to ensure timely resolution.
- Dispatching messages to relevant sections and maintaining effective relationships with key stakeholders to ensure timely service delivery.
- Recording call details and updating computerized data systems, ensuring accurate record-keeping for incoming and outgoing fax or email messages.
- Maintaining high levels of confidentiality to avoid compromising data or client records.
- Complying with procedures, principles, and requirements within the Call Centre operation.
ob Requirements & Experience:
- BGCSE or Business Qualification at Certificate or Diploma Level.
- Proficiency in both spoken and written Setswana and English.
- Customer service certificate will be an advantage.
- Experience in customer service and business development.
- 1 year of experience in a contact centre and/or front desk environment.
Key Competencies & Skills:
- Excellent communication skills.
- Good command of both English and Setswana.
- Customer-focused.
- Sales acumen skills.
- Self-motivated and a team player.
- Computer literate.
Application Instructions:
Applications should include a cover letter, resume, and certified certificates. Send them to:
Human Resources Business Partner
Email: [email protected]
Closing Date: Friday 4th October 202
