Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as for in
structions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at
[email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Condition of Return/Refund. For any damaged or faulty products as mentioned above, we do not charge shipping fees for any valid product returns. However, for all other reasons such as changing your mind on your order, or you no longer want it, you will only have to pay a postage fee with the local post or your chosen courier. You must bear the shipping cost. We do not charge a restocking fee. and send your item to:
Unit 5,
Cable Street Studios,
E1W 3HB,
London, United Kingdom
Condition of Return/Refund. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
