28/02/2026
I used to feel offended when customers asked certain questions.
Questions like:
“Why did the shipping fee change? This isn’t what we paid last time.”
“Why did this batch arrive late?”
“Can I see a live picture?”
And more.
So, at some point, I had to remove emotions from business.
I had a knowledge shift after my IT support class with Ekwy regarding customer support and relationship.
Sending money for something you cannot physically see requires trust.
No matter how strong you think your online identity is, there are always people seeing your profile for the first time.
People who have been watching silently.
People who were once disappointed by another seller.
Trust is built.
Some people won’t buy immediately.
They’ll watch,observe, monitor how you handle complaints then decide.
Here’s the funny part, Someone who has been viewing your status for months can still ask you questions out of mistrust.
I've had first hand experience and I almost blew up.
I wasnt happy but it is what it is.
If you’re emotional, you’ll feel offended.
Because in your mind, “You should know me by now.”
But business is not usually so, customers needs reassurance.
Some people genuinely have trust issues from buying online.
If it’s something you can clarify, clarify it.
Is it something you can show? show it.
If it’s something you can explain, explain it well.
That is why I don’t hesitate to save potential buyers contacts.
80% of the time, they buy months later.
Not because I pressured them.
But because I stayed consistent.
Post reviews.
Show “what was ordered vs what was delivered.”
Especially on WhatsApp, transparency works.
And if you ever need to dismiss someone, do it gracefully.
How you handle them today may be the reason they return tomorrow.
Good morning 😊
