20/08/2026
PRE-ORDER TERMS & CONDITIONS
Please read before placing your pre-order.
By placing a pre-order, you acknowledge that the item is being ordered in advance and may not be available for immediate dispatch.
1. Pre-Orders
Pre-orders are placed during the advertised pre-order period. Once the pre-order period closes, orders are submitted for production.
2. Payment
Payment is required at the time the pre-order is placed unless otherwise stated. Your order will not be confirmed until payment has been received.
3. Estimated Delivery
Pre-orders are made to order and therefore have a longer waiting period than ready-to-ship items.
The estimated production and delivery timeframe will be provided at the time of purchase. Please understand that production, freight or other circumstances may occasionally cause delays.
4. Changes & Cancellations
Because pre-order quantities are committed to production, we generally cannot accept cancellations or changes of mind once your order has been placed.
This does not affect any rights you may have under New Zealand consumer law.
5. Faulty or Incorrect Items
If your item arrives faulty, damaged, or is not what you ordered, please contact us as soon as possible with your order details and photographs where appropriate.
We will work with you to provide the appropriate remedy in accordance with applicable New Zealand consumer law.
6. Delivery
Once your order has arrived and passed our quality check, it will be prepared for delivery
Customers are responsible for providing accurate delivery information.
7. Pre-Order Acknowledgement
By completing your purchase, you acknowledge that:
- [ ] The item is a pre-order and is not currently ready to ship.
- [ ] You have reviewed the estimated delivery timeframe.
- [ ] You understand that production or shipping delays may occasionally occur.
- [ ] You understand that change-of-mind cancellations may not be accepted.
Thank you for supporting our brand and allowing us to create each collection with care.
