20/08/2026
๐จRefund & Returns Policy
Thank you for shopping with us. We want you to be happy with your purchase, and we aim to make our returns and refunds process as straightforward as possible.
๐จDamaged or Faulty Items
If your item arrives damaged or faulty, please contact us as soon as possible after receiving your order. Please provide photos of the item and a description of the issue so we can assess it and arrange an appropriate solution.
๐จChange of Mind
We do not accept returns or provide refunds for change of mind, incorrect sizing, or incorrect colour selection once an order has been processed, unless otherwise required under New Zealand consumer law.
Please check our sizing information carefully before placing your order.
๐จParcels That Have Not Arrived
If your parcel has not arrived, you must contact us within 30 days of the order being placed so that we can investigate the delivery with the courier.
If we are not notified within 30 days that your parcel has not arrived, we may not be able to provide a refund or replacement.
Once you have contacted us, we will do our best to locate the parcel and work with the courier to resolve the issue.
๐จRefunds
Where a refund has been approved, the refund will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.
Nothing in this policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand laws.
If you have any questions about your order, please contact us and we will be happy to help.