In Asterbelle, we aim to bring the latest and most affordable fashion to working ladies who are often too busy to undergo retail therapy at a shopping center. On top of that, we hope that our choice of clothes for you will bring out your simple and natural beauty, as a result, turning you into a shining star in the midst of the crowd. To make a new purchase, please send us a PM or email us at aste
[email protected] with the following details:
- Item code (e.g. AB1-001-YL)
- Item name
- Size
- Your name
- Contact number
- Email
- Mailing address
- Normal Mail or Registered Mail
Once we have received your order details, we will reply you within 48 hours to confirm your orders and to provide you with our payment details for payment. For the moment, we accept only fund transfer payment. We are continually improving our system to accept more payment modes in future. Thank you for your kind understanding. Delivery Information:
- Normal postage is free!
- Delivery takes 2 to 3 working days via Singpost standard mail, excluding time taken for payment verification and administrative processes.
- Items will be mailed out 48 hours upon payment verification.
- No tracking available for normal postage.
- In case of lost mail as a result of normal postage, please understand that Asterbelle cannot be held responsible.
- You may opt for registered postage at an additional flat fee of $2.50. Return / Exchange Information:
If you are not completely satisfied with your purchase, you may return it as long as it fulfills the following conditions:
- Item is returned within 7 working days from item received by mail.
- Item is in original condition, unwashed, tag intact and with the packaging bag.
- Return / Exchange is acknowledged and agreed by both parties (Asterbelle and customer) via PM or email.
- You will have to bear the costs of the return shipment. You are encouraged to return items via registered mail as we will not be held responsible for any lost mails.
- To make a return, drop us a PM or email us at [email protected], where we will process the return and issue you with the return address.
- Depending on the case / situation, we may provide one-to-one exchange, exchange with another item, or store credits which can be use to purchase items from our store.
