The mission
Marks & Spencer (M&S) has a presence on various Social Media channels. Our team will reply to some of your comments and/or questions, though they may need a little time to investigate and respond, so your patience is appreciated. M&S reserves the right to not respond to a comment and/or question at our discretion. This is not just any community…
The M&S community is made up of a hugely
diverse group of people and we all have the right to feel comfortable, safe and free to share an opinion or two. Having said this, what you may find is that your fellow commentators might not share in your opinion, your belief or agree with what you’re saying. While we encourage the sharing of opinions, honest, constructive feedback about our products and open, transparent, healthy debate, we ask you all to respect each other. It’s really important to us that you respect one another’s right to share an opinion or an experience on our channels and if you don’t agree, no problem. All we ask that you demonstrate this with kindness and courtesy. Also, use your words, not profanity, because we think you’re better than that! The small (but important!) print
We have an absolute zero-tolerance policy towards attacking a person or group based on (but is not limited to): race, ethnicity, nationality, religion, disability, disease, age, sexual orientation, gender, or gender identity. Likewise, any form of harassment, abuse or intimidation of others is entirely unwelcome. We don’t tolerate promotion of self-harm or encouraging others to participate in activities that might bring them to harm, including activities that are considered illegal by law. We also don’t tolerate spam, third party promotion of businesses or services and third-party advertising. If you share anything that we consider as defamatory of any person, deceiving of others, is obscene, offensive, threatening, hateful, inflammatory or promotes sexually explicit material or violence, we reserve the right to determine (entirely at our discretion) whether your contributions are a breach of our guidelines. As a consequence, we reserve the right to hide or delete comments made on our channels, as well as block users from accessing our channels, if we feel the above guidelines haven’t been followed. We also reserve the right to send any comments we deem appropriate to the relevant authorities for investigation as we feel necessary or is required by law. Our work with Influencers
We work with a broad and diverse range of influencers, bloggers, industry specialists and models, and we're extremely proud of our long-standing relationships with them. While we often collaborate or run paid partnerships with our partners, we sometimes reshare content on our social channels that has been created organically by an influencer or blogger wearing M&S clothes. While we appreciate and welcome opinions from our customers, it’s important to remember that when you leave a comment – however big or small – on a post featuring one of our partners, these are real people like you and us with real feelings. We want all our followers to engage on our posts, but all we ask is that everyone is mindful about the comments they write before posting them and consider the affect it may have on the individual featured. Whether it’s said in person, or behind a phone screen, every negative comment can leave a lasting impact on someone. The Legal stuff
User-submitted comments represent the thoughts and opinions of the individual publishing the comment and do not necessarily reflect the opinion of or endorsement by M&S. Further information about our policies concerning content ownership and privacy as well as our responsibility for the accuracy of comments posted can be found in our Privacy and Security Policy: https://www.marksandspencer.com/c/faqs/legal-and-ethical-policies/
Further reading
While our own Community Guidelines are aligned with the main channels we use, should you wish to know more about them, you can read more here:
Facebook - https://en-gb.facebook.com/communitystandards/
Instagram - https://help.instagram.com/477434105621119
YouTube - https://www.youtube.com/intl/en-GB/yt/about/policies/ -guidelines
