06/01/2025
Turnaround Time (TAT):
• ⏳ 18 business days (excluding weekends, holidays, and posted closure dates).
• TAT begins the Monday after your order is placed (orders must be submitted by Sunday at 8 PM).
• Hats: 3-5 business days with a 30-day warranty (normal wear, like patch lifting, is not covered).
• Tester TAT: Up to 26-31 business days.
Important Notes:
• All updates, including TAT, are pinned in the group and reflected on your invoice.
• Credits/discount codes must be used within 30 days of issuance
• Errors or Missing Items Disclosure: Errors or missing items must be reported within 3 business days of delivery. Reports made after this time will not be eligible for resolution. If reported within the timeframe, remakes or replacements will be offered. No refunds are available.
• Remakes are completed within 7-14 business days
Closure Dates:
• Check the pinned post for closure updates. Orders placed during closure weeks will ship the following week upon our return.
Handcrafted with Care:
All items (except preorders) are handcrafted. Production involves more than just fulfillment—it’s detailed work to create something truly special for you. 😊
Thank you for being here!