Refund policy
Divine Curvy will accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 7 days of receiving all items in the order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at [email protected]
ng your order number, product code (found on the invoice), reason for return and attach photo or video of the items you'd like to return showing the damages or defects within 7 days of receiving the goods. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item(s), so that we can evaluate the issue and make it right. Exceptions / non-returnable items
Certain types of items cannot be returned, like
All swimwear, bodysuits, intimates, jewelry, and beauty products. In case of a refused package or wrong shipping address, return shipping fee will be deducted. Sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. Please follow these steps for returns/exchanges:
Please submit your return & exchange request via email at [email protected] quoting your order number, product code (found on the invoice), reason for return, and attach photo(s) or video(s) of the items you'd like to return showing the damages or defects within 7 days of receiving the goods. After verification, our team will send you a return label. Send back the product to the provided return address as soon as possible. Once the returned package is received and inspected for quality, a member from the Divine Curvy team will email you to confirm the status of the return. Please allow Divine Curvy 7-10 business days from the day we receive the returned package to process. If there was a refund processed, you will see it back onto your original form of payment within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
