For outside Dhaka in Bangladesh we generally use third party delivery channels such as Steadfast. For Outside Bangladesh Jhunjhuni.com have account with DHL & UPS which processes delivery from Bangladesh. We generally take 24-48 Hours in Dhaka & 48-72 Hours outside Dhaka in Bangladesh. And for international deliveries it takes between 7 to 45 days. We do not take responsibility for third parties,
it’s entirely depends on the delivery policy of that company. However using our corporate agreements we try to meet the deadline. In circumstances which are beyond our control such as Natural calamity, Political unrest or Hartal for instance, where we wish but cannot , we may need to delay the deadline. Cancellation Policy:
We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that JhunJhuni.com is unable to process; and reserve the rights to cancel or reject the acceptance of such order and decision of JhunJhuni.com in this respect shall be final and binding on the customer. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, problems identified by our credit, fraud avoidance department or due to certain unforeseen reasons. Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The various Types of Cancellations would be Cancellation by the Customer Cancellation by the Customer shall be valid only if made within 24 hours of placing the order if the order has not been processed (shipped) by us. Cancellation on Non-Receipt of Payment In case where the payment shall be made through CHEQUE, the delivery of the product shall be initiated only upon the realization of the Cheque. In case the Cheque bounces, the Order will be cancelled by JhunJhuni.com. Cancellation by JhunJhuni.com In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, JhunJhuni.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. JhunJhuni.com reserves the right to cancel any order with due intimation to the concerned person, under situations where JhunJhuni.com is not able to meet the requirement of the order placed. As a part of these additional security measures, JhunJhuni.com might request customers to provide relevant supporting documents (Identity proof, Address Proof etc.). In case the requested documents are not shared with us, JhunJhuni.com reserves the right to cancel the order entirely with due intimation to the concerned person. In the event that a product is ordered is not serviceable to customers location (pin code) and an order gets placed due to system errors , JhunJhuni.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. Refunds: If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the mode of payment was Cheque or COD, we shall send you a Cheque of the refund amount Cheque shall only be sent to the billing address of the customer making the payment. Typically refunds are processed in less than 10 working days. In case of payments by Cheque; it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account after you deposit the Cheque. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit card bank with the reference of JhunJhuni.com online refund process reference. Returns Policy:
These are some of the perks of shopping online at JhunJhuni.com. Return policies vary from product to product. We are very particular that not even a small mistake from our side should ruin your shopping experience. Hence, we give you the convenience to return your product anytime within a certain number of days of your purchase. If you shopped on JhunJhuni.com from our extensive online clothing brands, but unfortunately they turned out to be of a slightly different shade, we would be happy to return it for you as soon as possible and bring you the outfit that you just wanted. Same for size, if it unfits you. On the other Hand, if the product you purchased turned out to be defective, you can return the good, we pay all the delivery charges and also a fresh one you will receive free of charges (depending on availability) or full refund. When you order something online, you would love to get it delivered as soon as possible, and JhunJhuni.com stands just for that. Buy your favorite products at the best prices across the world, and get them delivered at your doorstep as quick as possible. Along with using the best logistics service to deliver your order, you can easily track your shipment using your email ID and tracking ID. JhunJhuni.com Assured- Our promise to deliver quality products
We want you to avail the best quality products from the best sellers in the world. Hence, JhunJhuni.com assured. Items with the JhunJhuni.com Assured, rigorous quality check processes, right from storage to packaging. You are assured to get home the best quality products with free* delivery. We are committed to ensuring your satisfaction with any product you have ordered from us. Product damaged or defective:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you must notwithstanding your warranty rights, immediately lodge a complaint with JhunJhuni.com on its Customer care help line, and refuse to accept the delivery. You must also contact us immediately, so that, we may assert our rights, if any, vis-a-vis the shipping agent. Hidden defects must again not withstanding any warranty rights be reported to us immediately on detection, so that any warranty claims against upstream suppliers can be asserted. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories of polythene / carton box, and such other contents depending on the product ordered), labels or relevant seal, for a refund or an exchange, within 120hrs from the date on which these goods are delivered. Should you decide to exercise your right to return purchased products, JhunJhuni.com will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged. Please do not accept delivery of any item whose outer packaging is damaged or tampered (or sealed open condition) with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged. Products damaged while being used do not qualify for a refund or replacement. (Product warranty to be taken up with respective brand service center to be highlighted)
If the product was not received in good condition we may replace the product, however in case we are unable to replace the damaged/defective product we may initiate refund. Replacement of the product may depend upon the availability of the product. In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges if applicable to that item. Return it through Courier Collection:
You may contact our Customer Care within 48hrs of having received the product and request a return/exchange (As per the policy mentioned above). We shall arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our end in unused condition and in its original packaging along with the invoice, failing which return/ exchange or refund may not be possible. How will you be refunded? We will refund the money once we are in receipt of the product in its original nature/condition. The refund shall be in the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque, we will send you a Cheque. Cheque will be sent only to the billing address of the customer making the payment. The refund process will be initiated once we have received the product(s), in proper and original nature. Typically refunds are processed in less than 10 working days but in case of payments by Cheque, it may take a few extra days for the Cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the Cheque.
