12/07/2020
Job Description: The E-Commerce executive will assist in managing the entire process including item set-up, creating A+ content, Social Media management, Customer inquiry through facebook inbox and direct call, community management, Co ordinate with website developer.
Job Responsibilities
• Coordinate customer queries from all channels including call answer, social media, e-mail.
• Execute & apply all required changes for marketing & promotional campaigns.
• Develop customer satisfaction goals and deploy plans to implement targets.
• Community management through social media.
• Create and maintain standardized communication on all channels.
• Order Management & Customer Care.
• Handle complex customer issues directly and coordinate resolution.
• Ensure customer service tickets are resolved in a timely manner.
• Maintain accurate records and documentation of all customer service activities and discussions.
Major Job Requirements
Candidates must have enough knowledge of
• Google Ads,
• Facebook Business Manager,
• Facebook Group,
• Instagram/LinkedIn/Twitter Ad Campaigns,
• YouTube Channel Management,
• E-mail & SMS Marketing,
• Apps Marketing Like- WhatsApp, Viber, IMO etc.
* Only Female candidates are allowed to apply
Experience Requirements
• 1 years’ work experience in customer service. But Experience is not mandatory if you are good enough facebook community management & customer communication.
Benefits:
10,000 For first 3 Months. After the provisional period, 12,500 will be the salary.
Lunch & Evening Snacks will be provided.
