27/05/2024
**Zibz'z Shop Return Policy**
At Zibz'z Shop, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not entirely happy with your item, we are here to help.
**Returns**
- You have 7 calendar days from the date you received your item to request a return.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Certain types of items are exempt from being returned. These include swimwear, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
**Refunds**
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 14 working days.
**Exchanges**
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +267 76783755
**Contact Us**
If you have any questions on how to return your item to us, contact us at +267 76783755
Thank you for shopping at Zibz'z Shop!
-Zibz ❤️
