SPAwash China

SPAwash China Shanghai Luxury @ SPAwash (http://spawash.com) is a premium personal concierge service for Upper Class executives in Shanghai. The SPAwash difference:

1.

We count amongst our clients many fortune 500 executives and foreign counsels and ambassadors. We consider our customers to be friends and we're here to make life more convenient and help in any way we can. Our page is your community, where we share tips, events and info. we think might be helpful as well as answer your questions and invite you to join in the conversation. Premium finishi

ng for shirts, top quality dry cleaning and professional handling of your clothes.

2. Convenience: same day pickup and drop off; customization to your needs.

3. Free repairs (we carefully inspect items and will repair a loose button, sew a small tear, etc. before it becomes a bigger problem).

4. Eco-friendly: in our efforts to minimize impact on the environment, we are switching to reusable bags, wooden hangers and eco friendly products.

16/01/2020

We have received this Loro Piana coat again from our Chinese SVC member Mr. SHEN on Mon. But sadly we found 2 holes on the back, when we send pictures to show Mr. SHEN, he was very surprised that he didn't know when the holes started there! OMG, he treats this coat very precious and always mention to us to take good care of it when cleaning. But now 2 such visible holes on it! He was very worried and hopes us to find a good way to repair it.

Luckily our shifu made it! We saved the 20K Loro Piana Coat! Isn't it amazing!

16/01/2020

多色拼接Celine布袋，内衬带皮，磨损划痕经过我们意大利工匠师傅们的努力，质本洁来还洁去。

16/01/2020

Oh yes, when you bought lovely luxury items you like. But somehow you found the wash label shows "cant be dry cleaned, cant be water washed" when you are going to clean it...
What to do? Throw it away? Or just hand wash by yourselves? NO NO NO, Please do send to us, our masters will take good care of them for you.

礼多人不怪，爱屋及乌，给我们的客户和朋友的爱宠狗狗的新年礼物😍
16/01/2020

礼多人不怪，爱屋及乌，给我们的客户和朋友的爱宠狗狗的新年礼物😍

16/01/2020

喜乐中国年，谢谢我们的好朋友叶子送的春节贺礼。
新的2020年祝福大家喜事多多，吉祥如意。 Luxury of SPAwash

We LOVE 💕 Shanghai Centre. Thanks our dear friends made SHC environment such comfortable and joyful ️May everyone enjoy ...
16/01/2020

We LOVE 💕 Shanghai Centre.

Thanks our dear friends made SHC environment such comfortable and joyful ️May everyone enjoy a happiness and successful 2020 year!

So happy to meet our old friends Lucy and Jon on last Fri, and thanks a lot to dear Steve for the yummy cookies 🍪 due to...
16/01/2020

So happy to meet our old friends Lucy and Jon on last Fri, and thanks a lot to dear Steve for the yummy cookies 🍪 due to we found his lovely doggie Carla, that’s too thoughtful of you!
It’s such a joyful day to see so many good friends at same day.
Welcome to visit us more often 🥰

最喜爱的波特曼酒店，鲜花装饰每周更换，环境算不上奢华，但是却低调舒适。最重要的是服务贴心，不论你是路过，还是真正的入住客人，只要你进入大堂，都能享受到礼宾的微笑和热情帮助。常常下班就去酒店等车，门口有礼貌的礼宾男士总会上来为我们贴心的开车门...
16/01/2020

最喜爱的波特曼酒店，鲜花装饰每周更换，环境算不上奢华，但是却低调舒适。最重要的是服务贴心，不论你是路过，还是真正的入住客人，只要你进入大堂，都能享受到礼宾的微笑和热情帮助。
常常下班就去酒店等车，门口有礼貌的礼宾男士总会上来为我们贴心的开车门。
细节体现大家风范。
I love Portman . --SPAwash ISABELLE

27/12/2019

昨晚上妈咪微信说”圆儿，你还有几天就过生日咯” 我答，啊，我都不知道，哈哈，真是活得几岁都不自知。我只记得阳历生日，因为农历每年都在变化，我太懒，其实也不大注意过生日。我认为孩子的生日便是妈妈的受难日，所以我的生日当天，需要备受祝福和关爱的，我觉得是自己的妈妈。
自然，生活还是要有仪式感的，届时还是准备个迷你小蛋糕，去餐厅吃个饭还有少不了对妈妈的一番感恩和感谢。

祝福我们的上海客人Lydia生日快乐，年年美丽优雅，岁岁平安幸福，天天开心。
--Isabelle of SPAwash

终于买到了心心念念的包，却高兴不起来。昨天看到留言REEL的STRATHBERRY正在打7折，恰巧就是我看中的这个迷你深蓝款，内心小激动了一阵，但是昨天比较忙没去成，导致晚上脑海里挥之不去的苍天，要是别人买走了怎么办？心里那个懊悔，平复心情...
27/12/2019

终于买到了心心念念的包，却高兴不起来。
昨天看到留言REEL的STRATHBERRY正在打7折，恰巧就是我看中的这个迷你深蓝款，内心小激动了一阵，但是昨天比较忙没去成，导致晚上脑海里挥之不去的苍天，要是别人买走了怎么办？心里那个懊悔，平复心情后晚上居然梦见了爱包还摆放在柜台上，像是等着我去接她一般。由于昨晚上收到台湾客户朋友M发过来的微信，说要再充值1万，需要2019的发票，就梦到微信收款M的一万。不知为何，我经常梦见客户与工作事件，且常梦境成真，许第六感实在强烈，或太敬业，是否开个副业“心理咨询师”
早上一睁眼，心里有点打鼓，两个梦似都出现在接近凌晨，不会两个事件都要泡汤吧？内心感慨了一番，我相信天主自有安排。我想今天去REEL看看，若包在就果断收了，想是天主偏爱我，感恩；反之则缘分至此，不强求。
中午收到M一万，午饭后心中忐忑到了Reel，见STRATHBERRY的柜台还在，走近，爱包还在，松了一口气。今天是另一位像是戴了黄金牙的salelady说话声音细细的，小家碧玉之感，人挺Nice，平安夜那位salelady也是耐心随和，这两位都不错。职业病的我天天接触各大牌，习惯前后左右，里外仔细检查，发现包面一点像是指甲划过的磨损，问是否有新包，心想有也好，没有也没关系，毕竟天宫一天，人间一年。我这几天像是等待了好几年。一点瑕疵，也不妨碍我的喜欢，人无完人，何况物。问是否有赠品，黄金lady说找找小玩意，有便送给我，其实我也就是问问，内心感觉能优惠买到这个包已是很好。但店内忽出现一北方口音的sale（按理算是长辈分了）, 说肯定是没有礼物送的，有都送完了，而且这个包已经是折扣包，更不可能再有礼物送了……这面无表情地声调和姿态，我的脸瞬间就沉下来了，你可礼貌真诚地告诉我，何必赤裸裸地当客户是RMB，一上来二话不说先要我付钱，后面知道我写了文章表达对品牌的喜爱，没有一句友好的谢谢，而是付了钱可以走了。这种Customer Service于供大于求的时代，谁买东西是需要了？谁家没几个包，哪怕是要买，为何选你？如今购物不过是一种体验和感受，这种服务态度去七浦路完胜，在寸土寸金的REEL，用七浦路的思维方式和服务态度对待客户，还能够赢得客户欢心的话，我只能向你竖大拇指，也祝你好运！
感谢这位sale与众不同的服务态度。

品牌再好，东西再好，服务跟不上，也成不了气候。自古至今，古今中外，人都是最重要的一环，机器可以做流水线，但是人是有感情的高级动物，人与人之间的关心和爱是机器人无法做到的。

话末，我对事不对人，虽然今天的体验非常糟糕，但是这个包我还是喜欢的，这个品牌我也是喜欢的，我向来就喜爱西方古典文学，更偏爱英国的绅士文化。请员工其实跟择偶相同，宁缺毋滥。

---Isabelle ZENG of SPAwash.

26/12/2019

1）上周吴阿姨送来一件毛衣，水洗缩水了，阿姨说知道我们非常贵，怕负担不起，我告诉她放心，只收取她师傅的手工费，不赚取分毫。今天收到师傅修复好的毛衣，同事还把毛球都剃掉了，整件毛衣又帅气十足了！平时阿姨在我们收送时帮忙，就当是送给阿姨的圣诞礼物了，阿姨很开心🥳竟然送了一盒土鸡蛋来，真是太有心了。
2）老客户H来自Indonesia，先生是C品牌在亚太地区的CEO，H对生活品质的要求非常高，不论事事大小都力求完美，而我们是上海最贵最好的，也难免会有差错，H能宽容谅解，我们也乐意不断提高。对我们来说，友谊长存是为要紧。哪怕你再有钱，若是不讲道理的暴发户，我们便不是你的最佳选择。虽然你不是最rich的那位，但是有品位，欣赏我们的服务，我们便是你最贴心的管家和朋友。
不论是衣服掉珠片还是掉纽扣了，衣服开线了有洞了，要改大小了……
无论是家人生日没时间买礼物了，狗狗没有人遛了，家里阿姨请假无人打扫了，要换房子了……
You are our friend, 我们便会竭尽全力去帮助您。
Luxury of SPAwash

French brand LAVIN Men's leisure shoes refurbished @ Shanghai Luxury of SPAwash
20/12/2019

French brand LAVIN Men's leisure shoes refurbished @ Shanghai Luxury of SPAwash

Address

1376 Nanjing Xi Lu, Suite 319
Shanghai
200040

Opening Hours

Monday 09:00 - 17:30
Tuesday 09:00 - 17:30
Wednesday 09:00 - 17:30
Thursday 09:00 - 17:30
Friday 09:00 - 17:30

Telephone

(86 21) 6248-3123

Website

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