01/10/2026
Today, I received this and I was so touched that I cried so hard.
I am so pleased I was able to help this person. Thank you so much. Xx
---------- Forwarded message ----------
Date: 1 Oct 2026 19:42
Subject: New customer message on 1 October 2026 at 19:42
To: [email protected]
Cc:
You received a new message from your online store's contact form.
Country Code:
GB
Name:
A.A
Email:
[email protected]
Phone Number:
Comment:
My child has complained of pain in her heels for a long time, and over the years we found that high-top trainers seemed to work best for her. What I didn’t realise was that there was much more going on beneath the surface.
Until our consultation with Emmanuelle Marshall , I had no idea that the pain my child was experiencing could be connected to her ankles, the difference between her feet, and the way one leg was compensating for the other.
I also never knew that specialists in feet and footwear like Emmanuelle existed! As far as I knew, you went into a shoe shop, had your feet measured, found out your shoe size and bought a pair that seemed to fit. I have since discovered that there is so much more to finding the right footwear than simply knowing your shoe size.
Through Emmanuelle, I learnt that one of my child’s feet is actually smaller than the other. She also helped us understand how her posture and alignment may have developed from very early positioning, including how she was positioned in the womb.
Most importantly, I learnt that it is not enough simply to walk into a shop and try on a pair of shoes in the correct numerical size. Emmanuelle looks at the whole person . She considers the shape and structure of the feet, posture, individual needs, the construction and material of the footwear, and how the shoe actually works with the person’s feet.
In other words, she doesn’t just find a foot to fit a shoe; she helps find the right shoe to fit the person.
I suppose what I am really trying to say is, Emmanuelle Marshall certainly knows her onions!
By the end of our consultation, both my child and I felt as though a huge weight had been lifted from our shoulders. For the first time, we had a much clearer understanding of what had been causing the difficulties and, more importantly, what we could actually do about them.
She also helped us find a practical solution to the issue of my child needing to wear trainers to school. As many parents will appreciate, trainers are not normally part of school uniform, so this had previously caused some difficulty with the school. Having a clearer understanding of *why* particular footwear is important for my child has made an enormous difference.
Even though Emmanuelle had sold out of the particular size we needed, her help didn’t stop there. She went out of her way to help us locate another stockist that had the correct size available. That level of care really stood out to me.
I would wholeheartedly recommend Emmanuelle Marshall to other parents, particularly those whose children experience difficulties with footwear, sensory needs, neurodivergence or other individual needs that can make finding suitable shoes more complicated.
I went into the consultation thinking we simply needed to find the right pair of shoes. I came away understanding my child’s feet, posture and footwear needs in a completely different way.
Sometimes it really isn’t just about the shoe size, it’s about understanding the feet inside the shoes.
