04/02/2023
IMPORTANT UPDATE FOR OUR CUSTOMERS -
Unfortunately we haven't received the news we would have hoped for during our administration period, and would like to share this news with you-
As we haven't received any funded, deliverable offers that would result in the transfer of the Company's stores or staff to a potential buyer, this means that all of our stores will close. The M&Co 'Brand' has been purchased, but unfortunately this does not include a future for our stores or staff. The majority of stores are expected to continue trading into April and will then begin the close down process. We will update you closer to the time, of our actual closing date.
Please have a read of our policies below, which continue in store, and note our updated rules to our gift cards, if you have one.
We hope you will appreciate this is also a very difficult time for staff working in the stores and we ask for respect and understanding when raising an issue. We thank you all for your continuous support, and we hope to see you all over the next couple of months.
Love, Team M&Co LOUTH❤️
*RETURNS
Purchases made in store can be exchanged for items of up to the same value, with proof of purchase, within 14 days (statutory rights apply).
*LOYALTY CARDS
Unfortunately, Loyalty cards and vouchers will not be accepted during the administration. The Loyalty scheme is closed to further sign ups, and purchases will no longer qualify for Loyalty points.
*GIFT VOUCHERS
(ALL GIFT VOUCHERS MUST BE USED BY SUNDAY 12TH OF FEBRUARY)
We are happy to accept the full value of gift cards/refund cards in store, provided the value of the gift card/refund card is no more than half the total price of items purchased. No new gift cards are being sold, and no balances added to existing gift cards. Unfortunately, the use of gift cards for online orders have been suspended.
*OUTSTANDING ORDERS
The joint administrators are honouring orders in process at the time of the administration.
*QUERIES
Please contact customer services on
[email protected] for any queries regarding orders, returns and general enquiries. Please be advised that we are currently experiencing a high volume of enquiries and we appreciate your patience.
