If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Several types of goods are exempt from being returned such as products that are intimate or sanitary goods, personal care items and gift cards. To complete your return, we require a receipt or proof
of purchase. There are certain situations where only partial refunds are granted (if applicable). Exchanges are done for similar items or items of equal or higher value. Non-returnable conditions are:
* Articles with obvious signs of use.
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Personal care and intimate items including intimate articles of clothing (all sales are final).
* White clothing and sale items (all sales are final).
* Knowingly purchasing out of your size and/or contrary to the guide provided.
* Any item that is returned more than 7 days after initial delivery.
* Any item we deem non-returnable for varying reasons
REFUNDS
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Exchanges are done first based on inventory before a refund is issued. Refunds are not issued for the following reasons:
* Articles with obvious signs of use.
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after initial delivery.
* Personal care and intimate items including intimate articles of clothing.
* White clothing
* Any other condition that is no fault of Haus of Olive. Shipping and handling fees are strictly non-refundable. You are required to pay your own shipping fees for returns, exchanges and refunds. Reasons for refunds:
* Damage to product during shipping.
* Damage to product from our end. SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. With regards to exchange of sale items, we only replace items if they were received defective or damaged. If needs be you can exchange it for the same item providing sale item is still in stock. SHIPPING
To return your product, you should make contact with us via the method you initially contacted us to purchase your item. You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If initially you had received free shipping during purchasing and you have to return or exchange an item you will be required to pay the shipping cost for that transaction. COLOR DISCLAIMER
Due to variations in monitor settings, Haus of Olive assumes no responsibility and makes no guarantees regarding color matches of the product. We cannot guarantee that the colors displayed will exactly match the color of the product or elements of any design. If you have any questions about a particular color or shade, please contact us before purchasing. Note that like-named colors used by various apparel manufactures / brands / styles (i.e. Navy, Navy Blue, Dark Navy, etc) are not necessarily an exact shade match to each other. Due to the nature of apparel manufacturing, we do not warranty or guarantee the consistency, color, texture or appearance of the actual apparel. Apparel fabric colors which are shown online are approximate only and may have variations in color, hue and tone, especially from one size group to another. Fabric colors represented on monitors may vary due to variations in computer or mobile screens, resolution, color, tone or any other display settings. SIZE DISCLAIMER
We make every effort to give you accurate information regarding manufacturer reported sizing and dimensions for our products in our size guides. Haus of Olive therefore encourages you to utilize the guides provided. PRIVACY
Your privacy is important to Haus of Olive. All information gathered by Haus of Olive from you in connection with your use of this site is subject to the provisions of our privacy policy statement. Haus of Olive does not control, nor is responsible for, the privacy practices of those sites to which we’re linked and, therefore you agree to read the privacy policies of those sites. We do not release any information regarding customers however, customer information is kept of file for ease of access when making future purchases. PAYMENTS
To serve you better, all items are to be paid for in full at time of order placement (dependent on delivery location), at time of delivery (dependent of delivery location) or at time of pickup. We accept payments via cash, Mobile Money Guyana (MMG) or Paypal. We do not offer or accept extended payment terms. CONTACT US
Thank you for reaching out to us. We encourage feedback from our customers. Your satisfaction is the driving force. We appreciate your support and interest in our products. Many questions have been answered in our FAQ page. TERMS AND CONDITIONS
Haus of Olive is strongly committed to protecting your privacy and providing a safe user experience. The following Terms and Conditions apply to Haus of Olive. We urge you to read the terms set forth below and contact us if you have any questions.
*Services are provided on an “as is” and “as available” basis.
*Haus of Olive makes no warranties that the functions of and the services provided will be uninterrupted or error free.
*You may submit / upload information, data, text, photographs, sounds, graphics, video, messages or other materials (content) through or site or social media platforms. You understand that whether or not such content is published, Haus of Olive does not guarantee any confidentially with respect to any user submitted content. You shall be solely responsible for your own user submitted content and the consequences of posting or publishing them.
*When submitting content to Haus of Olive such as photographs, videos etc. ensure you have obtained all requisite releases (i.e. likeness release, audio-visual etc.) from all persons whose likeness is featured or depicted in the content. Once content (photographs, videos etc.) is sent to us, Haus of Olive is automatically authorized to use all proprietary rights to all the content sent to us.
*Haus of Olive reserves the right to review any content and remove, delete, redact or otherwise modify such content, in its sole discretion, at any time and from time to time, without notice or further obligation to you. Haus of Olive has no obligation to publish, display or post any content.
*You agree to indemnify Haus of Olive, its managing members, employees and affiliates of and claims, fee etc. that may arise from user submitted content.
*The terms and conditions listed constitute an agreement between you and Haus of Olive.
