A Hand Tailored Suit Beware

A Hand Tailored Suit Beware A Hand Tailored Suit HAVE NOT SUPPLIED SUITS OR REFUNDS TO A LOT OF CUSTOMERS, Their reviews are on

They're still scamming people, be careful everyone.... A Hand Tailored Suit cannot be trusted, DO NOT USE THEM
17/12/2020

They're still scamming people, be careful everyone.... A Hand Tailored Suit cannot be trusted, DO NOT USE THEM

How can these review extremes be correct for such an "honest" company. Make sure you do your homework. Read the 1 stars ...
31/01/2020

How can these review extremes be correct for such an "honest" company. Make sure you do your homework. Read the 1 stars and you will see a pattern, real people real experiences. Read the 5 stars and you will also see a pattern, fake customers, fake experiences

***UPDATE***
07/06/2019

***UPDATE***

24/05/2019

Keshana Jeya

2 reviews
a week ago

Suit never came for our wedding, caused so many problems for my husband. these guys are scammers and do not refund you. My husband is having to take them to court to get his money. please do not use or you will be disappointed.

01/03/2019

Daniel Butterly

Updated 13 Feb 2019
Minus 10 stars
I would give A Hand Tailored Suit minus 10 Stars if I could. They are going around ruining people's big day. I have had to get another suit and waistcoats for my wedding party a week before my wedding because if these people. I foolishly paid over €2k in full up front believing their lies that it would all be ready well in advance. I ordered everything on the 14th of May for my December 15th 2018, wedding and after cancelling 3 appointments for fitting and chasing them but not getting a straight answer I went with another company. I have requested a refund with no answer, surprise surprise. A suit and waistcoats arrived just before my wedding day but they were all the wrong material and not the style I had ordered, so I am glad to have gone with another company and had a wonderful day. AVOID THIS COMPANY BEFORE THEY RUIN YOUR SPECIAL OCCASION AND YOU HAVE THE HASSLE OF GETTING YOUR MONEY BACK.
UPDATE!!! After a number of emails they still refuse to answer me and give me my refund. I will update again at a later stage

26/02/2019

Stephen O'Nolan

Never received my suit. Simple as that.

Have not received a refund either.

Please, please, please, do not make the same mistake I made. Look at the negative reviews. There are a lot of people who never receive their suits, receive poor quality suits or receive the suits late.

To give you the full breakdown of my experience, see below -

On the 26th May, 2018 I attended an appointment with Jonathan Haynes of a Hand Tailored suit.

On this day I paid €1000 euro in order to have a suit made for my wedding day, the 8th of September.

At the time of purchase it was made very clear as to the deadlines I was working to and agreed by Jonathan that delivery of the suit would be done on the 4th of August, thereby giving us enough time to arrange for subsequent fittings and tailoring of the suit, if they were to be required.

As we approached the 4th of August I had heard nothing from the vendor so tried to call them and also emailed them to confirm whether or not the appointment would go ahead.

I received no response other than eventually receiving a calendar invite for 10am on the 4th.

When August 4th arrived, Jonathan cancelled my fitting/collection appointment, via email, 40 minutes before it was scheduled to happen with the excuse that they were in the Middle East.

I subsequently emailed them back twice and also called them numerous times over the next 3 weeks to try and arrange another appointment.

They finally did schedule another fitting/collection, due to take place on the 24th of August. I took a half day from work to ensure I could attend this.

Once again, 40 minutes before the scheduled appointment they cancelled it. This time via a phonecall.

He subsequently blamed UPS for not delivering a package with my suit and said he would provide me an update on Monday the 27th.

This update was not forthcoming on the 27th of August. I rang the vendor 3 times but heard no reply.

On the 28th of August I rang him twice and got to speak to him at 1.30pm. He said the suit was in Dublin Airport and he would have me in for a fitting within 24-48 hours.

I gave him the benefit of the doubt and granted him a final chance to deliver the goods I had paid for, despite being nearly four weeks late at this point and only 4 days before I was leaving the country.

I rang him 3 times on the 29th looking for an update but heard nothing back. I emailed him to let him know I would have to get a new suit on the 30th as my time was now extremely limited. He didn’t reply.

I rang him twice on the 30th before lunchtime but heard nothing back. I then purchased a suit that evening to replace the one that hadn’t arrived. The vendor tried to call me at 9.15pm that evening. I did not answer.
At 10pm I emailed a request for a refund. He subsequently replied and confirmed he would refund me.

It is now more than 6 weeks since this initial promise of a refund and I have received nothing and have not heard from A Hand Tailored suit.

These people are scum, please do not trust them.

26/02/2019

Iwona Rusiecka

Terrible! Unprofessional!
Ordered two suits on 20th June for my brothers wedding on 1st September. By 26th August there was no sign of it. On 28th we were informed that we won't have them due to shipping error.
Claimed 1317 euros thru AIB charge back policy.
Horrible stress and disappointment. Eventually got suits in M&S the day before the wedding.
People... avoid Johnathan and his brother !!!!

26/02/2019

Ade Odunsi

I paid just under €2000 up front for 2 suits, 3 shirts, fast track etc. 10 weeks before my birthday. Something inside told me I couldn’t trust these two people, I was willing to give things a chance.

It started with little communication following my purchase. No updates from them. Even the order tracker was a waste of time.
3 fitting appointments with no suits to fit followed next. Then came excuses. The worst of which on my very birthday when I needed my clothes, they concocted the most elaborate story about one of them flying to Nepal to get my clothes, having his bags delayed at customs etc.

In short I got nothing. They ruined my day. I promptly and respectfully asked for a refund which they said they would.
I then received a refund notification by email, but guess what, the funds never turned up in my bank account. I checked with the bank and they confirmed. That is deception and fraud by misrepresentation. I’ve had this confirmed by the bank. I intend to take action.

If you both are reading this, I suggest you get in touch and resolve.
To everyone else looking for a suit, I suggest you look elsewhere.

These two brothers have been upsetting their customers for a long time as other reviews here state.

Trust you instincts when you meet them. If you must take a risk with them, pay by credit card so the bank can actually take the money back from them.

Very deceitful individuals.

26/02/2019

Elaine Edmonds

If I could give a 0 star review I would. This company are 1) in bankruptcy and owe over 22k to revenue, 2) have multiple court and small claims judgements against them and 3) are fabricating reviews (seriously, all the 5 star reviews are from people who have one review only, of this company, and say the same things?) maybe if they did their job and didnt spend so much time on their google rating they would have a business and not a pyramid scheme.

26/02/2019

Wayne Kavanagh

AVOID AVOID AVOID!!!! If you have ordered get email proof to claim refund. Worst customer experience ever.
Ordered 2 suits off these for my wedding which never arrived. We ordered them well in advance and were given a date.
Countless appointments were arranged and we had to contact them on the day of appointments to be told the suits still weren't ready and they were being made in Tibet. Long story short we never received our suits for our wedding and had to keep chasing them as they told us they were on the way. 3 days before the wedding we had to buy new suits without being refunded. They never return your calls.
We were able to get a refund by providing all of the evidence to the bank who done a chargeback

26/02/2019

Anthony Mulligan

THIEVES!!! DISGRACEFUL, HORRIBLE PEOPLE, JONATHAN AND DAVID, ESPECIALLY JONATHAN, DO NOT TRUST THEM!! I paid in full up front for a suit 12 weeks before my wedding.They said it'd take 6. The day before my wedding I got the suit, wrong size, wrong material, no stitched lettering paid extra for. Brought it to a suit shop to see if they could do anything. They laughed at how badly the suit was put together. David and Jonathan took back the suit after we drove to their office to get it replaced, which was agreed. Months went by and I didn't get 1, I threatened legal action and they said they would give a refund... I got none..They ignored over 100 calls, texts and emails. I took legal action and the court ruled in favour of my side, they didn't show up to court after being summoned . It is 2 and a half years later and I've gotten nothing. DO NOT GO NEAR THESE THIEVES!! At first meeting I mentioned they had few bad reviews and they told me it was down to the client not paying up in full or other excuses blaming the client. DO NOT FALL FOR THIS!! I wish I could give minus stars review.

28/10/2018

Paul Lucy

A Hand Tailored Suit Beware
My experience with A Hand Tailored Suit has been an absolute disaster, dealing with them has caused me (and is still causing me) significant stress, worry and hassle . I regret ever giving them my custom and would deter anyone from doing business with them. Details below.

Suit not delivered
In August I was left without my wedding suit (and my groomsmen ties) 2 days before my wedding. This was obviously a terrible situation to be put in, but the worse part about it was that the person who I was dealing with in their Dublin office, told me “not to worry”, because it would be here “in plenty of time”. He actually made me feel guilty for emailing and ringing to find out what was happening, that there was nothing to worry about. This was on the seldom occasion where I was able to talk to him (more to come on communication issues),
2 weeks or so leading up to my wedding he said that he was expecting it the “following Monday”, then it was Thursday, then “Saturday by the latest”, then “Tuesday definitely”. And then 2 days before my wedding he said he couldn’t be sure it would be here on time.

Appalling Communication
Along with that, communication with them and A Hand Tailored suit was (and still is) absolutely appalling. Weeks on end with no response to my emails, unable to talk to them by phone (their office number is a phone centre in the UK that’s basically a call centre that were never able to put me through to anyone, so its just a message centre really. Also, the mobile number he eventually gave me after I demanded it was always off so it was useless). Even now, months later they are not responding to my mails or calls.

Refund still not returned 10 weeks later
They agreed to a full refund that 2 days before the wedding. However, after not receiving the refund a month later I began to worry so tried to reach out to him to find out what the status of it was. Again, he wouldn’t respond to my emails or calls.
I eventually got through to them after plaguing them with calls and emails. They assured me that the refund was processed but could take up to 60 working days(!) to come through, and there was nothing he could do because it was now with the bank/card company.
It’s now 10 weeks since the refund was agreed. I still have not received it and I have not been able to get a response from anyone at A Hand Tailored Suit for the last 4 weeks, after numerous emails and several calls. Clearly something has gone wrong with the refund but nobody will talk to me from A Hand Tailored Suit. In my opinion its an absolutely disgusting way to treat a customer that has been so badly treated already.

Bad attitude
As I said, the week leading up to my wedding I couldn’t get through to them, days without any response to my emails or calls and I was really stressed. 2 days before my wedding when they informed me it would more than likely not arrive on time and we should cancel the order, his attitude was not at all what it should it have been considering the stress I was now under after reassuring me for weeks that it would be fine. He was really not apologetic enough and even tried to backtrack telling me that the suit “was always going to be tight to be here on time for the wedding” even though I had handed over my money and done measurements nearly 3 months earlier.
Needless to say, this was not what I needed 2 days before my wedding.

Next steps – dealing with the bank/small claims.
I hope that through this review A Hand Tailored Suit will reach out to me so I can finally get my refund, but I doubt it considering my experience with them.
In the mean time I am dealing with my bank to get all documentation together in the hope that they can get my money back for me through a “chargeback”. After that I will be forced to go to the small claims court. I have let AHTS know all this through emails and calls, but no surprise, still have had no response.

I am not someone who is alarmist or would exaggerate details here (I have in fact left out lots of other details of interactions/issues with them for brevity’s sake), they caused me significant stress before my wedding, I ended up having to buy an alternative suit and had to change my groomsmen combo’s at the last minute, I still have not received my money back, and have never really got the sense that A Hand Tailored Suit really cared (as is apparent from their lack of contact now).

Needless to say, I would strongly recommend not giving A Hand Tailored Suit your business.

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Dublin, Limerick, Cork
Dublin

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