RETURNS / REFUND / EXCHANGE POLICY
Cute cottons will give its customers the opportunity to refund or return/exchange a product provided it is in fully resalable condition. Returns via courier collection
Drop an email to [email protected] with the following details such as product quantity, reason for the return. We shall communicate with the courier company and they courier will
pick up your product ( Free of charge if the delivered goods are incorrect, damaged or faulty, If not the recipient need to pay Rs.310.00 (around colombo) Rs.325.00 (Islandwide )for the courier company. Once we receive the items, We will return the price of the item to the purchasers’ Cuco account as store credits within 7 days after a quality check. Returns should be made within 14 days and in original, undamaged packaging with the tag intact. If we find that the product has not been returned to us in fully resalable condition, we are unable to return on the item.
2. Returns via the nearest post office
Please drop off the package to the nearest post office (Send the package to the following address from registered post -cute cottons International (pvt)Ltd,144/6,15th Lane,Edirisinghe Road,Nugegoda.) Once we receive the items, We will return the price of the item to the purchasers’ cuco account as store credits within 7 days after a quality check. If we find that the product has not been returned to us in fully resalable condition, we are unable to return on the item. PRODUCTS WE ARE UNABLE TO REFUND OR EXCHANGE
We will only be refunding damaged or faulty goods. We are also unable to offer a refund or exchange on the sales items. ORIGINAL DELIVERY CHARGES
We will refund the delivery charge when a product is incorrect, faulty or damaged, but not when a product is simply unwanted. Note:�Please note that the above policies are subject to change by Management of cute cottons at anytime without prior notice to the customer.
