03/08/2026
Executive Leadership Opportunity
We are looking for an accomplished commercial leader with a proven track record of driving business growth, leading large organizations, and delivering outstanding commercial results.
This is a unique opportunity for a highly capable leader to build and lead a high-performing luxury retail business, develop exceptional teams, execute commercial strategies, and deliver world-class customer experiences.
The ideal candidate will have strong commercial leadership experience, the ability to drive sales growth, build high-performing teams, establish operational excellence, and create a culture of service excellence aligned with international luxury retail standards.
If you are passionate about building successful businesses, developing people, achieving ambitious goals, and leading through change, we invite you to join us.
Key Responsibilities:
Commercial Leadership
* Own the overall commercial performance of the flagship luxury retail business, with full accountability for revenue growth, profitability, operational excellence, customer experience, and people leadership.
* Develop and execute commercial strategies to achieve sales targets, maximize revenue opportunities, and deliver sustainable business growth.
* Own business KPIs, budgets, profitability (P&L), and overall commercial performance.
* Analyze sales performance, customer insights, market trends, and business data to identify growth opportunities and implement improvement initiatives.
* Drive continuous sales growth through effective planning, ex*****on, performance management, and strategic decision-making.
Luxury Retail Operations Leadership
* Lead and oversee all store operations to ensure consistent ex*****on of international luxury retail standards.
* Ensure all departments operate according to established company policies, operational procedures, brand standards, and service excellence guidelines.
* Build a disciplined operational culture where every team member understands expectations, responsibilities, and performance standards.
* Ensure exceptional ex*****on across all customer touchpoints, including store presentation, customer service, sales process, product knowledge, client relationship management, and daily operations.
* Continuously review and improve operational processes, efficiency, and service quality.
* Ensure the store environment, employee behavior, and customer interactions consistently reflect luxury brand values and standards.
* Establish strong accountability within the team and ensure employees perform according to defined standards and expectations.
Leadership & People Development
* Lead, inspire, and develop a large organization consisting of department managers, supervisors, and sales teams.
* Build a high-performance culture based on accountability, ownership, collaboration, and continuous improvement.
* Set clear expectations, monitor performance, and ensure teams consistently achieve business and service objectives.
* Coach and mentor managers to strengthen leadership capability and improve team performance.
* Develop future leaders and build a strong succession pipeline.
* Drive employee engagement and create a professional working environment aligned with luxury retail culture.
Customer Experience Leadership
* Create and maintain an exceptional customer experience that differentiates the business in the marketplace.
* Establish a customer-first culture across all teams and functions.
* Ensure every customer interaction reflects premium service standards and brand values.
* Develop strategies to increase customer loyalty, VIP relationships, and long-term customer engagement.
* Continuously improve customer experience through feedback, data analysis, and service innovation.
Strategic Leadership
* Partner closely with executive leadership to execute business strategies and organizational priorities.
* Translate company objectives into clear business plans, sales strategies, and operational actions.
* Prepare and present executive-level business reports, performance analysis, forecasts, and recommendations.
* Build strong relationships with internal stakeholders, international brand partners, and key business partners.
* Lead organizational improvement initiatives and identify opportunities for innovation and sustainable growth.
Qualifications:
* Bachelor's degree in Business Administration, Marketing, Management, or a related field.
* Minimum 8 years of experience in sales, commercial management, business development, or business leadership.
* Minimum 5 years of experience in a senior leadership role managing large teams and multiple business functions.
* Proven experience as a Sales Director, Commercial Director, Business Unit Director, Country Sales Manager, Regional Sales Director, General Manager, or equivalent executive leadership role.
* Demonstrated success in developing and executing commercial strategies that deliver sustainable business growth.
* Proven experience leading large organizations through middle management.
* Strong track record of improving sales performance, operational effectiveness, and business results.
* Strong commercial acumen with experience managing budgets, KPIs, profitability, and P&L.
* Excellent analytical thinking, reporting, presentation, and executive communication skills.
* Advanced English communication skills, both written and spoken.
* Ability to quickly learn new industries, business models, products, and customer segments.
* Strong leadership, coaching, negotiation, stakeholder management, and decision-making skills.
* Ability to perform effectively in a dynamic, fast-paced, and high-growth environment.
* Passionate about delivering exceptional customer experiences and committed to building a long-term career in the luxury retail industry.
Preferred Qualifications:
* Experience in luxury retail, premium retail, hospitality, FMCG, telecommunications, automotive, banking, or other customer-focused industries.
* Experience working with international companies or globally recognized brands.
* Experience launching new businesses, flagship operations, business units, or leading large-scale transformation projects.
* Executive leadership experience within complex, multi-functional organizations.
* Strong understanding of premium customer service, client relationship management, and luxury brand standards.
Why Join Us:
* Lead one of Mongolia's most ambitious and strategically significant luxury retail businesses.
* Build and lead a flagship luxury retail operation from the beginning and shape its long-term success.
* Establish world-class operational standards and create an exceptional customer experience.
* Work alongside globally recognized luxury brands and international business partners.
* Lead a large, high-performing organization with full commercial accountability.
* Influence strategic business decisions as part of the senior leadership team.
* Competitive executive compensation package with performance-based incentives.
* Outstanding opportunities for long-term career growth and professional development.
If this opportunity matches your experience, or if you know someone who would be a strong fit, please feel free to reach out to me for a confidential discussion.
📩 [email protected]
📞 80018071
