HOW TO ORDER:
1. Go to Shop section. Click the Message Button under each individual item within the Shop section to place an order.
2. Please include the below details in your PM:
i. Name
ii. Delivery Address
iii. Contact No. iv. Email
* POSTAGE
-Below 2 items: WEST M’sia-RM6 EAST M’sia-RM9
-FREE DELIVERY : WEST M’sia- RM150 and above
EAST M’sia- RM200 and above
3. We’ll reply to your order mess
age with bank details.
4. Please make payment within 48 hours after receiving the bank details.
5. Please PM us your payment confirmation at www.facebook.com/thirty8.my.
6. After receiving your payment confirmation (snap your transaction proof), items will be sent within 1-2 business days.
7. Orders will be cancelled automatically if payment hasn’t been received after 48 hours. Trace and track:
1. We will send you a tracking number to track your delivery status.
2. After receiving your items, we greatly appreciate your feedback.
7-Day Risk-Free Guarantee:
1. If you are not completely satisfied with your purchase, please return it to us within seven (7) days from receiving date and we will gladly issue a refund.
2. Please contact us at www.facebook.com/thirty8.my and we will provide you with return instructions.
3. Items must be unworn, unwashed, undamaged and unused with all original tags attached. We reserve the right to refuse your return if your item does not meet the above conditions or not in saleable condition.
4. Once we receive your returned parcel, your refund will be processed within 5 business days. Refunds will be issued in the original form of payment only. Credit will be issued for the original amount that was paid for the merchandise, excluding postage. You are responsible for return postage.
5. We will send you a notification once your refund has been initiated.
