12/06/2026
You see, when I started my fabric business, I knew nothing about fabrics.
I didn’t know quality. I didn’t know texture. I was a complete novice.
All I had was ₦18,000 in my hands and my passion for this business.
But one thing that helped me grow and improve the quality I sell today is customer reviews.
I was open to feedback. Open to complaints - no matter how small.
Did some hurt? Yes. Especially the rude ones.
It hurts when you market a fabric with full confidence, thinking it’s the best… only to get a review that it disappointed the customer.
But I never stopped improving.
Once there’s a complaint, I work on it. I ask questions.
Back then, my rule for suppliers was simple:
You must be willing to answer all my questions. No matter how tiny.
You must clear my confusion.
Some big vendors had cheaper fabrics. But they were too busy to teach me. I left them.
I stuck with the one who was a little more expensive… but ready to tutor me and mentor me through the business.
This morning I was so glad when my Delta customer sent me a review.
She bought from me in December for the first time, sent her another badge 2days ago and as usual I asked for honest feedback again.
She said what she got now is even better than what she got in December.
That’s growth. And I’m grateful to God.
Grateful to everyone who trusted me in this process.
I’m not there yet. But I’m getting better.
There was a wrapper I bought once. Immediately I got reviews that it fades, I dropped it.
It doesn’t matter the profit I’d make. If it won’t give my customers comfort and satisfaction, I won’t sell it.
Because my customer’s comfort is my pride
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Ibadan
