25/08/2026
📢 IMPORTANT COMMISSION REMINDER | PLEASE READ‼️
To all clients and those planning to commission from ZN Cosplay Shop:
Please read and understand our Terms & Conditions before confirming any costume or props commission.
Our policies are implemented to protect both our clients and our shop from scammers, fraudulent transactions, misunderstandings, and unauthorized arrangements. 🛡️
🔒 PAYMENT & ITEM RELEASE
NO COSTUME OR PROP WILL BE RELEASED, PICKED UP, OR SHIPPED UNTIL THE FULL BALANCE HAS BEEN PAID.
A reservation/down payment secures your commission slot and allows us to purchase materials. It does not mean that the item is fully paid.
✅ Remaining balance must be fully settled before release or shipment.
❌ We do not release items with an outstanding balance.
❌ No “I’ll pay the balance later” arrangements.
🛵 LALAMOVE COD / ABONO OPTION
For clients who prefer to pay the remaining balance upon delivery, we can accommodate Lalamove COD/Abono, subject to availability.
📌 Lalamove COD/Abono is the ONLY alternative arrangement we accept for unpaid balances upon delivery.
❌ No other COD arrangements
❌ No personal courier arrangements
❌ No third-party payment arrangements
❌ No “pay after receiving” arrangements outside our approved process
The full balance must still be collected before the item is considered released to the client.
Any applicable Lalamove delivery and service fees are shouldered by the client.
📌 OTHER IMPORTANT POLICIES
🔹 DESIGN & COMMISSION PROCESS
All commissions are custom-made according to the agreed design, specifications, and measurements. Please finalize important details before production begins.
🔹 MEASUREMENTS
Clients are responsible for providing accurate and updated measurements. Incorrect or outdated measurements may result in fitting issues.
🔹 DEADLINES
Please communicate your deadline clearly before confirming your commission. Delayed payments, approvals, or incomplete details may affect the completion date.
🔹 DESIGN APPROVAL & CHANGES
Important design details must be approved before final production. Major changes after production has started may require additional charges.
🔹 CANCELLATION & REFUND
Once materials have been purchased or production has started, cancellation does not automatically qualify for a refund. Refunds, if applicable, will be evaluated based on work completed and materials purchased.
🔹 SHIPPING / DELIVERY
Courier, Lalamove, Grab, or other delivery fees are shouldered by the client. Once the package has been handed over to the courier, delays, loss, or damage caused by third-party couriers are outside our control.
🔹 CARE & HANDLING
Our costumes and props are handmade and require proper care. Damage caused by misuse, accidents, unauthorized modifications, or negligence may not be covered by the commission.
🔹 COMMISSION PHOTOS & CONTENT
ZN Cosplay Shop may photograph or record completed commissions for portfolio and social media purposes, unless otherwise agreed upon.
⚠️ PLEASE TRANSACT SAFELY
Please transact only through our official ZN Cosplay Shop communication channels and follow our established payment and commission procedures.
If someone claims to represent ZN Cosplay Shop and asks you to make a payment or arrangement outside our agreed process, please verify with us first.
These rules are in place to protect YOU and US. ❤️
Thank you for understanding and respecting our policies.
✨ CUSTOM COSTUMES & PROPS REQUIRE TIME, MATERIALS, AND HANDCRAFTED WORK.
We appreciate your patience, cooperation, and trust in ZN Cosplay Shop. 🛡️💕
NO FULL PAYMENT = NO RELEASE.
LALAMOVE COD/ABONO IS THE ONLY APPROVED PAYMENT-UPON-DELIVERY OPTION.
