17/02/2026
PLEASE READ THIS POST β WE HAVE ALREADY EXPERIENCED THIS SITUATION.
We kindly advise all buyers to record a video while opening your parcel so there is proper proof in case there are any concerns with the order. This policy is in place to protect both the buyer and the seller.
If the order is complete, you may simply delete the video. However, if there are missing items or any issues, the video can immediately serve as proof so we can resolve the concern faster.
We hope for your understanding. Thank you! π
POV: Alam niyong may something na pero hindi kayo nag video while opening. π
Kahit sinong baliw na seller hindi mag rerefund ng walang video or proof. And lalong hindi kami irerefund ni J&T Express Philippines niyan! Kung irerefund man aabutin pa ilang months kasi ganyan sila when it comes to refund.
RESPONSIBLE NIYO YAN AS BUYER; to always take a video while opening the parcel. Kung complete edi delete niyo, kung kulang isend niyo agad. Ano mahirap dun?
As clearly stated in our shop rules, an unboxing video is strictly required for any refund or replacement concerns. This policy is in place to protect both the buyer and the seller.
These rules are posted and agreed upon before placing an order, and we expect all buyers to follow them accordingly.
We take full responsibility for our orders when proper proof is provided, but we also need fairness and compliance with our shop policies. We hope for your understanding that we cannot make exceptions, as it would be unfair to other customers who follow the rules.
Sana gets niyo! Thank you for your understanding. Mwaaah! π
P.S | Ni refund ko na nga 175php. Ikakayaman ba namin yan both party? Ang daming dummy account nakikisali sa issue na para bang may binili sila kahit piso sa amin. For transparency po hinahanap namin, hindi empathy and reminder na din to sa buyer namin. Now, kung ayaw niyo shop rules namin. Wag na po kayo umorder.
