04/01/2024
Salamat online seller, for trusting us
One of our partner online-seller came to the store to raise a very legit concern. She said her customers, not just one but 3 of them, complained to her that their purchases was gone. As in nadula. It’s not a case of, waay nakita lang, but nadula gid ya. We consider our coding system working perfectly well for us, but humans as we all are, we messed up sometimes. So okay, I said, it vanished in thin air, just like that. The feeling of disappointment inside my small pick-up center was thick, and humid, because it was literally hot that afternoon. I feel bad for her because she has to deal the inconvenience with her customers. And I feel bad for ourselves because we messed up, again. And so we both checked the list vs the drop. And lord have mercy, everything is in order. No missing items. The one was already picked-up while the other one was lying there in the plastic bag. The third one, well, it was not in the seller’s list and the parcel neither in the plastic bag. So to fault us is ignorant. In cases like this though, we make it a policy to absorb part of the cost as a sign of goodwill to our business partners (I shell out 60 pesos to cover half of her losses in this case). But, if proven it is our fault 100 percent alone, it is our obligation to give full refund without reservation.
So I want to thank this unnamed online seller partner of ours for not resorting to besmirching our name in social media platforms. What she did was the right thing to do. She came to us with civility and we find a way to solve the problem. Lord have mercy, you are a wonderful person.
Sometimes when we run our mouth with vitriol and scandalous accusations online, maligning a reputation of a person or a legal entity, ain’t exactly cool, right? Think of the legal troubles ahead, not worth it.
Night Pips.
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