What is the guarantee that my items will be delivered?
- Yes, Shirtified Tops & Bottoms is 100% legit. We are DTI Registered under Trade Name: Shirjays Fashion Trading. For reviews from some of our customers, you may check ’s Facebook fan page:
https://www.facebook.com/shirjays
https://www.facebook.com/iwearfashionbyshirii
2. Where do your items come from?
- Most of our items are imported inte
rnationally from Japan, Korea, China and Thailand.
3. Do you do meet ups or can we pick up the items from your office?
- No, all orders are delivered to the shipping address indicated on your shipping information.
4. Do you have a physical store? Can I visit to shop?
- Our company is mainly focused on Online Shopping. As we are promoting E-Commerce, we do not need a shop.
5. Where are you located?
- Our main office and warehouse is located at Makati City. About Items:
1. How can I know if an item is available or not?
- All items are availability check upon inquiry.
2. "REQUEST TO RESTOCK" , how long will I expect the item to be restocked.
- There is no definite date for restock nor assurance that it will be restocked. Restocking depends on the number of requests. About Orders
1. I don't know how to order, could you assist me?
- We are available from 7days a week from 7am-11pm or email us at [email protected]
2. Any minimum order required?
- For retailers minimum of 6 items (It can be assorted)
3. Do you accept reservation of items?
- No, only paid orders are being processed.
4. Is return, refund & exchange possible?
- Yes. Damage due to factory defect.
5. What if item received is damaged/defective?
- Please inform us as soon as it was received. STB's will have it replaced and shoulder your shipping fee as long as it is returned within 3 days. STB's will no longer accept returns once the 3 days has elapsed. About Payment
1. How to can I pay my orders? What are my payment options?
- STB's supports various payment methods. For the complete list of our supported payment options, please inquire. About Shipping
1. How much is the shipping charge?
- We offer Free Metro Manila Shipping for orders worth of Php 1500 or above, free Nationwide Shipping for orders worth of Php 2500 or above, for orders did not reach the minimum to avail free shipping, fee is only Php99 for Metro Manila and Php155 Nationwide.
2. What's your courier? Is it door to door delivery or I have to pick up the items?
- Our courier for Metro Manila is Xend and Cliqnship, nationwide shipping are handled by LBC. All of the orders are door to door delivery except for very rare cases that shipping address is outside the delivery areas of the said couriers.
3. How many days will I receive the items once I have settled the payment?
- Our cut off time is 3pm, order paid on or before 3PM will be dispatched same day. Arrival of the items is 1-2 business days within Metro Manila, 2-3 business days for nationwide shipping. If payment has been made and confirmed after 3pm or on a Sunday, orders will be dispatched on next business day.
4. Can I request to pick up my order at any LBC branches?
- Yes, but this is possible for Nationwide shipping only. You may indicate the exact LBC branch in the "memo" field upon creating the order.
5. How will I know if my order is already dispatched?
- You will receive a Shipment Notification Email with the complete tracking details once your time has been dispatched. It is being sent around 7-8pm Mondays to Saturdays. In case you haven’t received the email, you may inquire the order status and the tracking number.
6. How to track my shipment?
- You may use our partnered courier's online tracking systems:
Cliqnship: http://cliqnship.com
Xend: http://xend.com.ph
LBC: http://www.lbcexpress.com/PH/TrackAndTrace
7. Can I assign someone to receive the items in case I am not around?
- Yes, kindly indicate the name of the person in the "memo" field upon creating the order.
8. Do you ship and deliver on Sundays?
- Yes.
9. Do you do international shipping?
- Yes. Shipping fee will be shouldered by the buyer.
