Patricia Santos Atelier

27/06/2020

03/02/2020

16/01/2020

Recently, one of the most heartbreaking things happened. I hurt someone so much unintentionally. I have failed my bride on her wedding day. I have been working as a designer for 7 years and last year is definitely the most challenging year of my career. I have tried my best to remain resilient and work on improving but I have been experiencing so many problems running my fast growing business alone and dealing & handling my people since I moved to our office in BGC. I thought I was prepared for it and moved to a bigger atelier. I have expanded without thinking about the challenges and the consequences that may arise in the process. Some of you would know how hard it to be a designer and how it is to work most especially in the wedding industry but this is my chosen path. I have made decisions that hurt not only myself but other people too.

It took so much courage for me to write and post this because I’m afraid of more hurtful judgements but strength comes from knowing & accepting that we are imperfect human beings. People have been calling me after seeing the post of my client & the comments of everyone in this post. I really wanted to just stay quiet about it because I know caused her pain, i deserve it and ive been trying to accept what’s being said about me. I do know that no matter what truly happened & why it happened I am responsible for my people and I am responsible for my work.

I am Human. I make mistakes. I made wrong judgements & wrong decisions and I am owning up to it. I have done my very best to apologize immediately the moment I found out there was a problem in the dress and at the very least I gave her a full refund and didn’t choose to explain further as to what happened. I choose to not defend myself because I want to take full responsibility.

I am not a bad person. I may have made mistakes my whole life but I care for the people around me and I try everything I can to make them happy. I have built this business from ground up through hard work and I have dedicated my whole life to this. I love my job more that anything and my clients but there are some things that is out of our control. Life just happens. No matter how hard, I tried to purse my dreams and fight for what I love. I have made so much sacrifices just to be where I am now.

In life there will be downfalls and it is breaking my heart this had to happen. It is really unfortunate and in the process i hurt someone so much. I am truly sorry and I know that the refund is not enough to cover the hurt I made her feel during her most special day and I can never bring back the time. But I can only do so much and apologize the best way I know how.

I do not wish to fight anybody. I have cried again and again about this and people have said so many bad & hurtful things about me. I have quietly accepted your judgments because i know I made a mistake and I deserve all of it but know that i didn’t mean for any of this to happen. I would never do anything intentionally to ruin what I worked so hard for.

This is a learning experience for me and a lesson not to trust so easily and to think deeply before acting. Our mistakes and experience is what shapes us. I pray to God that i can make it through this. When I was sick, my job is one of things that kept me alive. My love for my life and being able to live and do what I love. I have experienced the worst in life but I am still here and I will continue to be here until there are people who gives me chances & the opportunity to create.

I am deeply sorry for my mistakes and for not being perfect all the time as much as I try to be. To all the people who continues to trust and support me, I will be forever grateful for you. For your kind & uplifting messages. For knowing who I really am and for still believing in me even though I have failed and let you down. For still believing in my work and for allowing me to try again and again and again and be a better person. For not Judging me. Thank you for your concerns, your advice and Thank you for being there for me and for giving me strength not to give up on this trying time. Thank you for showing me love.

I have tried my best to be there for everybody. If this breaks me and our atelier doesn’t make it through this i will accept and I will let go and trust that this is not what’s meant for me. Even though it hurts me so much to be in this situation, I will finish all my work properly and I will willingly quit my job. I would never want any of this to happen or to hurt anyone in that matter. Maybe God has other plans for us. And if I do get through this, I promise that i will try harder to improve and work harder to redeem myself, to rebuilt and to prove that I am deserving of this dream and the trust that was given to me by all the people who helped me build my brand by supporting us through these years. I wouldn’t have made it through all of this without you. I am sorry to disappoint.

This is my passion, my love and my life and this is really all I ever want to be. ;( It is really unbelievable and I have never felt a heartbreak greater than this.