21/03/2026
We respectfully appeal for a review of current e-commerce policies that place the burden of “change of mind” returns on sellers.
Hindi po ito makatarungan. Sellers are already dealing with rising costs—products, packaging, manpower, platform fees, and taxes yet we are still expected to shoulder shipping fees for returns that are not due to any fault, defect, or misrepresentation on our end. In some cases, mas malaki pa ang shipping kaysa sa mismong produkto.
A buyer’s change of mind should not automatically become a seller’s financial loss. This kind of policy also encourages careless ordering, instead of promoting responsible buying and accountability.
Mas makatarungan kung ang cost ng return due to change of mind ay sagot ng buyer, or magkaroon ng measures to discourage impulsive and non-committal purchases. Tulad sa physical stores, ang buyer ang gumagastos at nag-eeffort para mag-return o mag-exchange ng item.
We fully support buyer protection but sellers, especially small business owners, need protection too. Marami na pong nahihirapan at sumusuko. Policies like this only add to the burden.
We hope for a more balanced approach that protects both buyers and sellers fairly.
