19/06/2022
Everyone has their favorite airport, but what really separates the good from the great? Every year, the J.D. Power 2021 North America Airport Satisfaction Study measures overall traveler satisfaction, rating airports on a 1,000 point scale on six factors in order of importance: Terminal facilities, airport arrival/departure, baggage claim, security check, check-in/baggage check, and food, beverage, and retail.