At Blue Bonnet Boutique, our biggest goal is to well serve our fabulously loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better! If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your or
der, please contact our customer service team as soon as possible so we can get that mishap sorted out for you! Here is a simple run-down of the rules and procedures for returns:
We accept returns for a full refund if postmarked within 7 calendar days of being delivered to you. We accept returns for store credit postmarked within 8 - 14 calendar days of being delivered to you. We do NOT accept any returns after 14 days of delivery. The customer is required to pay shipping on return item(s) unless the return was due to an error on our end. All sale items are FINAL SALE and cannot be returned or exchanged. This includes: clearance items, any item that uses a coupon code for 25%+ off their purchase, and any items that include the name Final Sale in their title. All accessories are final sale. These items include but are not limited to: jewelry, hats, hairbands, sunglasses, and bags. If an item is returned but cannot be accepted, if requested, it can be shipped back at the customer’s expense. If item(s) are broken, damaged or appear to be washed/worn, including, but not limited to stains, deodorant stains, pet hair, makeup, cigarette smoke and perfume, no credit may be issued. Item(s) may be returned at the customer's expense. We reserve the right to refuse any return that does not meet these requirements and can be returned to the customer at their own expense. Include your return form and original receipt. (It helps us out if you circle the item(s) you wish to return.) Please email our team with a friendly heads up that you are returning your item(s) so we can keep an eye out for your package! Shipping is non-refundable, unless there was a mistake on our end. Please allow our team 7-14 business days to process your return once it is received at our warehouse. Exchanges
We offer exchanges for the SAME item but in a different SIZE! If you wish to exchange your item for a different size, please indicate that on the back of the return form. An exchange order for the new size will be processed and shipped out to you within 7-14 business days. You will receive an order confirmation email to the email address on the original order. Please note that the exchange is subject to availability. If we do not have the item and size in stock when we receive your return, we will process the return as a gift card code. Personalized items are not eligible for exchange. Hassle-Free Returns
We’ve worked really hard to try and make the returns process as simple as we can to keep you from pulling your hair out. (Trust us, we’ve been there!) We’ve spelled out the process below so that you’ll know just what to expect. All we need you to do is fill out the return form included with your order and slip it into the package with your original receipt and the item you are returning. We’ll take it from there! Don’t forget that your original shipping cost is non-refundable. Once our favorite postman drops off your items, we will unpack it and put all of your information into the system as quickly as we can! Even though we are the fastest returns gals we’ve ever seen, please allow 7-14 business days for your refund to process or gift card to be issued via email. The automated email will be sent to the email address used to place the order – we cannot change this! (We promise, we have tried!)
