To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, send an email to our customer service team at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on h
ow and where to send your package. Items sent back to us without first requesting a return will not be accepted. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To start this return, you can take a picture of the item and send it in an email to our customer service team at [email protected]. In your request please include the following:
-order ID
-product ID
-a picture of the item showing the issue
Exceptions / non-returnable items
Certain types of items cannot be returned, like items you decide you no longer want or like. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You can always contact us for any other return question at [email protected]
