We are not responsible for items damaged after they have left our facility. Claims on damaged or defective items due to our error must be made within 3 days of the receipt of goods. Upon review, we will notify you if you are eligible for exchange. To file a claim, email support @gmail.com Please include your name and order number. Belleza Mexica is not responsible for reshipment fee
s. Customers are subject to a $5 reshipment fee for packages that are returned to our facility. Please do not return packages without approval
RETURN POLICY
PLEASE READ ALL POLICIES THOROUGHLY, so that you make an informed purchase. Thank your for your interest in shopping with us. We appreciate your business
RETURNS:
All orders placed under promotion or with the use of discount codes is FINAL SALE. THERE ARE NO EXCEPTIONS. We do not honor refunds. You may exchange an eligible order for STORE CREDIT ONLY. All returns are processed for a store credit of the purchase price of the item/s exclusive of original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item. RETURN SHIPPING is the Responsibility of the customer. Return INSTRUCTIONS
Must email customerservice [email protected] for return approval. Please include your order number in the initial email. Merchandise must be returned within 7 days of receipt. Merchandise must be unworn. items cannot be returned
Store Credit:
Store Credit is Non-Transferrable. Store Credit will be processed within 24-48 hours of receipt of the item. Maintain track of your return parcel. Store credit is issued after your returned is scanned "PICKED UP"
Maintaining track of status is the responsibility of the customer. Store Credit does expires between 90 days of purchase
Store Credit is accessible via your customer account. If you did not create a customer account you may access your store credit by using the same email at checkout as on your original order. DAMAGES:
In the unfortunate circumstance that you receive a damaged item. You must send an inquiry within 2 days of receipt of the item so that we can resolve the issue immediately. You have 7 days from the initial inquiry to provide all supporting evidence for a refund to be honored. The boutique is open during weekends, we only fulfill and answer emails during business hours. M-Fri 12-5pm
Expect a response to your email between 24-72 hrs (not including weekends)
We do not answer order related questions through DM's, chats or social media. If you need to exchange or have issues with your order. Please email us at [email protected]
We do not tolerate cat calling or cyber bullying, we will ALWAYS treat and resolve issues with respect and we ask the same from our customers. We have the right to refuse service to anyone. For more information regarding store credit please contact Customer Care : [email protected]
Shipping policy
Domestic Shipping Policy
Belleza ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Shipment processing time
All orders are processed within 1-2 business day. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout
Shipment method Estimated delivery time
USPS Priority Mail 1-3 business days
USPS Priority Mail Express 1-2 business days
First Class Package 2-3 Business Days
Parcel Select Ground 2-8 Business Days
If you need a faster delivery time please email us at [email protected] before placing your order to obtain a faster shipping quote.
* Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur please reach out to USPS for additional information about shipping delays. Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active as soon as the carrier scans the package. Customs, Duties and Taxes
Belleza is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages
Belleza Mexica is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy
We currently do not ship outside the U.S. Returns Policy
Please see our Return Policy at the bottom of home page that provides detailed information about options and procedures for returning your order. SHIPPING INFORMATION
All orders are shipped via USPS. All orders take a standard 1-3 business days to process, not including weekends regardless of method of shipment elected. DOMESTIC ORDERS:
Standard First Class Shipping: $6.99 Flat Rate
Priority Shipping: $9.99 Flat Rate
Shipping Delivery Times:
2
USPS Standard First Class : 4-7 Business Day Delivery. Plus 1-3 Business Days of Processing. USPS Priority: 2-3 Business Day Delivery. Please Note: We do not ship on weekends or holidays. Priority Shipping is not guaranteed as we are not responsible for any delays caused by the USPS. Please allow a 1-3 business day time frame for us to process your order from the day the order is placed. Regardless of method of shipment selected. We are not responsible for any orders lost in transit nor are we responsible for any damages that may be caused while in transit via USPS. If your package was lost, you would need to contact your nearest USPS post office and provide them with the tracking # that was sent to you once we shipped your order. Please note this becomes a matter between the customer and USPS. We can not replace your package because it was lost, it is a risk we all take when ordering online. It is rare but be aware this can happen. WE DO OFFER PACKAGE INSURANCE THROUGH the 3rd party ROUTE, HOWEVER IF YOU OPT OUT OF THIS SERVICE YOUR PACKAGE WILL NOT BE PROTECTED. All shoes ship without boxes. Please be aware before placing the order. If you have any further questions please email us:
[email protected]
