10/13/2026
This one actually makes us sad, so we need to say it out loud.
We’ve had people email us back thinking we ghosted them or didn’t care because they never saw our reply.
We did respond. We promise.
Some of our .com emails are landing in spam or promotions, even in ongoing conversations.
If you’re waiting on us, please check all folders. We reply within 24 hours or faster, and communication really matters to us. The idea that anyone thinks we don’t care genuinely hurts.
Thank you for being patient while we deal with inbox chaos we didn’t ask for.