08/30/2026
** We're Hiring **
Customer Service Assistant Manager
In Person: 4747 W 160th Street Cleveland, OH
Job description:
At Schoolbelles, we do more than sell school uniforms—we support families, schools, and students during some of their most important moments. We’re looking for a Customer Service Assistant Manager who leads with empathy, clarity, and confidence, and who thrives in a fast-paced, customer-first environment.
What You’ll Do
>Support the Customer Service Manager in leading, coaching, and motivating the customer service team
>Act as a point of escalation for complex customer issues, resolving concerns with professionalism and care
>Demonstrate active listening and emotional intelligence to understand customer needs and deliver thoughtful solutions
>Collaborate cross-functionally with sales, fulfillment, and leadership teams to ensure a seamless customer experience
>Assist with scheduling, training, and performance feedback for team members
>Maintain strong product knowledge to confidently support schools and families
>Identify opportunities to improve processes, communication, and service outcomes
>Balance competing priorities while maintaining accuracy, attention to detail, and timely follow-up
You will have heavy customer contact via phone, email and live chat applications
What We’re Looking For
The ideal candidate is approachable, adaptable, and solution-oriented. You know how to keep calm under pressure, think critically, and guide conversations toward positive outcomes.Key skills and traits include:
>Strong active listening and effective communication skills
>Proven conflict resolution, negotiation, and problem-solving abilities
>High emotional intelligence, empathy, patience, and friendliness
>Excellent attention to detail and time management
>Ability to adapt quickly and think creatively when challenges arise
>Confidence in decision-making, persuasion, and collaboration
>Clear, professional writing skills for customer and internal communication
>Open-minded, flexible, and committed to continuous improvement
Experience & Qualifications
*Prior customer service leadership or assistant management experience preferred
*Retail, e-commerce, or apparel experience a plus
*Comfortable working in a fast-paced, seasonal business environment
Why Schoolbelles?
!!Purpose-driven company with a strong family and school focus
!!Collaborative, supportive team culture
!!Opportunity to grow and make a real impact on the customer experience
If you’re passionate about service, leadership, and helping people feel heard and supported, we’d love to hear from you.
Email your resume to [email protected]
