09/05/2026
🙃 Hey there….. it’s me… still on vacation😉
(This situation has happened several times over the last week so I’m making a lump explanation)
I’m not sure if people are taking advantage of the fact that I have a new hire, or just taking advantage of the situation in general, or…. If it was just a simple misunderstanding …but I need to make my squishy defective-item policy VERY clear.
When I started receiving a few squishies that were defective straight out of the box, I told everyone that if you purchase one and it immediately pops, leaks, or has a hole, BRING IT BACK and I will replace it. I absolutely stand behind that.
What I did not say is that you can bring me a squishy that you have been playing with, squeezing, stretching, and using for TWO WEEKS and expect a refund or a brand-new replacement. 😅 trust and believe through the thousands of squishy’s that have walked out my door I know the timeframe in which I’ve purchased them. 
These are squishies. They are meant to be used, and unfortunately they are not indestructible. There is a HUGE difference between an item being defective immediately after purchase and an item wearing out or breaking after days or weeks of use.
Going forward, I will NOT be issuing refunds or replacements on items that have clearly been used for an extended period of time. If something is defective straight out of the package or immediately after purchase, absolutely let me know and I will make it right. ❤️
I’m always willing to stand behind the products I sell, but I also have to draw a line when a very generous policy starts being taken advantage of.
Thank you to the overwhelming majority of you who completely understand the difference. 🫶🏻
