06/19/2026
What makes customer service at Cap America so meaningful? It’s leaders like Cindy Ward, whose sincerity, kindness, and steady presence help shape the experience of both our team and our customers. As Customer Service Supervisor, Cindy brings years of knowledge, strong relationships, and a genuine heart for mentoring others—always leading with grace and setting the tone for those around her.
💬 “I am proud to recognize an employee who consistently leads with integrity and compassion. She approaches every situation with grace, treats others with fairness, and sets a strong example through her work ethic. Her dedication to supporting those around her truly stands out—whether she’s training new team members or ensuring everyone feels valued and taken care of, she goes above and beyond to create a positive and productive environment. Her commitment to both people and performance makes a lasting impact on our team every day.”
— Paige Karius | Customer Service Manager
👉 Favorite Cap: i3027 — “I love the fit of the cap and all the colors that we carry.”
👉 Favorite Part of the Job: Mentoring the younger generation and sharing what she’s learned through the years
👉 Favorite Thing About Cap America: The relationships she has with her coworkers and customers
👉 Theme Song: Through The Years by Kenny Rogers
👉 One Food Forever: Eggplant Parmesan
👉 Bucket List Goal: Finishing the book she started years ago about a family in Louisiana who owns a cap company
Cindy’s leadership, care for others, and commitment to building strong relationships reflect the service-first culture we’re proud of at Cap America.
