03/07/2025
I just wanted to make a post to answer some frequently asked questions!
⭐️Do I need to make an appointment?
YES. Because we are starting to get more weddings and prom coming in, appointments are required to drop off or pick up work. We do require you to try your garments back on at pick up, so an appointment is necessary as we only have one fitting room currently. Obviously, we will do our best to accommodate walk ins if possible, but our schedule is getting busy and we want to give each customer the attention they deserve.
⭐️I’m not sure what kind of appointment to book!
No problem! If you’re unsure which category you fall into, choose a standard drop off and leave us a note in the notes section so we have an idea of what you’re bringing in!
⭐️I need something in a rush! Can you accommodate me?
Typically we leave a little wiggle room for emergency jobs, however some weeks are tighter than others and we may not be able to. If you have a rush job (anything less than two weeks turn around) please go ahead and book an appointment online with a note stating when you need your items. We see the notes section of the appointments when they come through, so if your job is not able to be completed we will contact you! Rush fees will apply for any project that is less than a two week turn around.
⭐️ What is your typical turn around time?
As we progress into our busy season we complete jobs in event date order. For example, if you bring us a bridesmaid dress for a wedding on October 20, it will be completed within 2 weeks prior to that date. That being said, if you need an item sooner, please let us know when you drop it off.
For non event related items the turn around time may be longer than during winter/non wedding season because we have brides who are pre booked throughout the whole summer. Of course we will do our best to get to them as quickly as possible. We will give you a time estimate at time of drop off!
⭐️How much will it cost?
Every garment is different, so in order to give you an accurate quote, we need to see it in person! At your appointment you will get a price breakdown sent by email or text along with our contract.
⭐️When and how do I pay?
We do require a deposit before we will stsrt working on your garments. For brides, this is a $200 deposit, or half of the estimated cost, whichever is less. For all other items, it is half of the estimated cost. Please keep in mind that your initial estimate is just that, an estimate. Sometimes once we get into a project, it is more complex than anticipated. If this is the case, we will update and resend the price breakdown to you. The remaining payment is due at time of pick up.
We have a new invoicing system that allows you to pay online prior to your pickup. If you'd like to pay in the shop, we accept cash, check, card, PayPal and Venmo.
⭐️Can you work with heavy materials like denim, canvas and leather?
Yes! We have an industrial machine so we are able to work with heavier material.
⭐️Do you do menswear/tailoring?
Yes! There is an option for suit fittings on our booking site.
And lastly, we do not have a receptionist, so I try my best to answer the phone and get to voicemails in a timely manner, but I am only one person and we often have upwards of 20 appointments a day and sometimes I can’t answer the phone. If you have any questions, our number is a cell phone, so you can also text us with questions! It is easier to respond to a message on Facebook, email or a text than to answer a phone call as I can respond quicker without interrupting other client’s appointments.
To schedule an appointment you can visit our website or scroll to the top of the page and click our book now button!
Thank you so much for supporting our small business and we look forward to seeing you!
