06/20/2023
Scheduling Manager Position
Do you have a brain that loves puzzles? Do you have the ability to overcome complex situations by planning and organizing activities? Hawkeye Communication is looking for the right individual to fill the Scheduling position within our company. We are seeking a full-time Scheduling Manager to help support our growing team. We are a young, energetic team that has achieved growth year after year since our foundation in 2006.
About the Position:
The successful candidate will be an energetic, reliable, self-starter, with a positive can-do attitude, and a team-player with the drive to follow through and effectively close the loop between all necessary parties. This is a mid-level position with on-the-job training and great opportunity for advancement. In this position you will be a liaison between the customers and the company. This position will require excellent communication with customers, salespeople, and technicians. The successful candidate will be able to manage the daily schedule in a fast-paced, dynamic industry, striving for efficiency and customer satisfaction, providing life-safety products and services. This position will require approximately 43 to 45 hours per week and beginning pay $22 to $24 per hour depending on experience.
Duties to include:
• Answer phones and e-mails/customer relations
• Schedule and confirm appointments that include services, installations, and recurring service contract maintenance for life-safety and life-style systems
• Review technicians time sheets for work order generation and service calls
• Manage technicians’ schedules and support them in providing exceptional results
• Monitor incoming e-mails and answer or forward as required
• Accurately input, update and maintain data in company systems
• Product check-in and project staging
• Additional tasks as requested
Key Skills and Qualifications:
• Strong customer service skills
• Excellent verbal and written communication skills
• Team player
• Excellent problem-solving skills- accuracy and flexibility are a must
• Dedicated/Can Do Attitude
• Sense of Urgency
• Excellent organizational skills and attention to detail
• Ability to multitask and maintain composure in the face of competing demands
• Desire to excel in scheduling efficiency
• Ability to take ownership
• Honesty and Integrity
• Active learner
Our Purpose and Passion
Build a great company, with great people and provide exceptional results.
Our Core Values:
Team Player/Mentor
Active Learner
Honesty & Integrity
Dedicated/Can Do Attitude
Sense of Urgency
Think Customer
If helping people by providing security, peace of mind and simplifying life is exciting to you, please contact us today about joining our awesome team!
Office phone: 319-362-4300
e-mail: [email protected]
