03/22/2026
I truly have the BEST customers, and I mean that from the bottom of my heart 💛 The honor system has always worked for me, and I’m so grateful for each of you who has supported my small business 🤗
Most of the time, I have no issues and I am so grateful for that. I’ve always tried to be very reasonable and often short myself on labor to keep costs down, because I truly love creating keepsakes for people. My profit is often below minimum wage but that’s not why I do this. I do this because it brings me joy.
That said, I’ve had a couple of custom orders that were not handled with respect for my cost or time. Custom pieces are made just for you and can’t be resold, which means I’m left covering the cost of supplies and my time if they are not picked up—and that’s time taken away from my family and other customers.
From the time I start gathering details for your custom piece to creating a mockup, measuring and cutting fabric, interfacing, ironing, marking, stitching, finishing, and framing, custom orders take several hours, and often days, to complete. That’s not counting my expenses (fabric, thread, interfacing, frame costs, and more).
Because of this, I will be requiring a 50% deposit on all custom orders moving forward, due when I begin your mockup
In the past, I’ve made every effort to make getting your orders convenient. I’m regularly in different areas and happy to meet if it’s along my route. If not, pickup from my home office or delivery/shipping (for an additional fee) is available. I also have a weekday job and a very busy family and can’t continue to make multiple trips and deliveries at my expense
Please know I’m sharing this with kindness because I truly appreciate each of you so much. I understand that sometimes things come up, and I am always willing to work with you as long as you COMMUNICATE. This is my family that the time and cost ultimately affect.
I truly hate having to make this change, but I hope you understand that it helps protect my time, my work, and my small business. Thank you again for your continued support, kindness, and understanding 💛