02/10/2025
Hello everyone!
I apologize for being out of touch and wanted to provide an update on social media and will send this out in an email….this is a generic but very transparent and honest update. I’ve been receiving emails asking for refunds for reservations and updates on items. Here’s what’s been going on for those who don’t know:
In September at 5 months pregnant I broke my leg, I fractured my tibia and shattered my fibula. Because of this I needed surgery and was immobile and none weight bearing for 3 months. With that, my studio was located on the second story of my home and I was not able to work, even if it was on the first floor the way I had to keep my leg positioned I would not have been able to sit and paint. My studio has since been moved to the first floor of our house and is almost done being set up.
I began physical therapy November 28, I figured with getting out of a wheelchair and being mobile assisted with my walker and cane that I’d be able to get my studio set back up in order to get the orders I have on hand completed before giving birth. Unfortunately I went into liver failure which I wasn’t aware can be a rare side effect of pregnancy. With that I was emergency induced 5 weeks early. My son is a beautiful and healthy baby which is all I could have hoped for.
As for me I thought I had more time to rehab my leg before having my son and finish client items on hand and mail items back that I hoped to complete along with items that sold that I had not been able to ship yet. Unfortunately that did not happen. I have recently returned to physical therapy but unfortunately my liver has not completely healed yet so I have had a lot on my plate.
I realize this has been an unpleasant experience for several of you because of the extreme delay, for that I truly am sorry and I realize the circumstances were out of my control but nevertheless for my clients I know it sucks and I am deeply sorry. I wish I could refund everyone but I’m not able to do that until I am back to work and have an income. My wonderful husband who has been my rock is the only income we have right now, without me having an active income I just do not have the means to provide refunds right now with funds I do not have.
My studio is almost completed in order for me to return to work so that I can finish the items I have on hand and get those returned to those awaiting them. I will ship out items sold as soon as possible and I will be listing items of my own within the next week or so to use those funds to start providing refunds.
Please know I have spent years building my reputation in this niche and I love what I do more than I can express and to watch it fall apart has been gut wrenching and depressing. I am doing the best I can so please hang in there. I will get back to the artist I once was and provide the work and service that was expected when working with me, it’s just going to take time.
Thank you for your understanding and for those who are upset with me please know I sincerely apologize and will get your items to you as soon as possible.
Thank you,
With Love -Kristen