Heritage Hats

06/25/2026

Yesterday I decided it was time to treat myself to a summer lid, a new straw to get me through the hot months, especially here in Arizona.
Well, in all honesty I’ve been looking for a new hat since before yesterday; “yesterday” was just the day I decided to ‘pull the trigger’.
After countless visits to various ‘Boot Barn’, ‘Ariat Factory Store’ ‘Tractor Supply’ and ‘CAL Ranch’ locations, I found ‘Heritage Hats’ here in Phoenix.
Upon arrival, I entered the store to see a PLETHORA of straw / palm cowboy hats; quite honestly the most I’ve ever been witness to in my immediate proximity. The only other time I’d ever seen a selection like this was one year at ‘Cowboy Christmas’ during NFR.
“Good morning!” came from the other end of the store, the voice of owner / Haberdasher Rich Glisson. Rich then came out from behind the work bench he was standing at, and walked over my way.
“Is that a ‘food share’ on the other side of the parking lot?” I asked him, as when I entered the lot I’d noticed a number of people standing in line outside of an adjacent building.
“Yes it is!” Rich enthusiastically replied. “I created that a number of years ago. Times are hard, especially now. I wanted to help people.”
At that moment I knew I was in good hands when it came to making a hat purchase.
“What is it you’re looking for?” Rich asked.
“Well, a while back I found this $29.00 hat at a ‘Tractor Supply’. While it’s not a bad hat, I’ve been hoping to find something a little nicer” I responded.
At that moment my eyes landed on a stack of ‘Bailey’ brand hats.
“Never owned a ‘Bailey’ hat; these are nice!” I said.
“Yeah, these are a brand new model from them. What is your size?” Rich asked, as he started to remove hats from the top of the stock display.
“Seven and a quarter” I responded.
Rich handed me a hat of this size, which I tried on.
“This size in this brand is a little too tight” I replied. “Got the next size up?”
“Try this one.”
At that moment, this became the fastest ‘hat transaction’ I’ve ever made.
After completing my purchase, I engaged in a bit of conversation with Rich, offering my story as to why I was in Phoenix. He responded with talking about similar occurrences to mine that have happened in his life. Knowing this was a ‘one man show’ and that he was working on a project (creating a custom hat for some lucky human), I promptly thanked him for helping me with my purchase, shook his hand and left the store.
I drove home knowing I had just encountered greatness; well, at least in -my- opinion.
If you’re ever in the market for a new lid while in the Phoenix area, I highly recommend making a visit to Rich at Heritage Hats. Dana

06/25/2026

Heritage Hat Company in Phoenix, AZ is a long-standing hat store with a reputation built on selection, craftsmanship, and personal service. As the largest hat shop in Arizona, it offers a broad mix of styles that fits everything from everyday wear to special occasions. Shoppers can find fedoras, Panama hats, western hats, top hats, derby hats, flat caps, ivy caps, newsboy caps, and more specialized styles that are not always easy to find in a typical retail setting. The store is especially appealing for anyone who wants a place where hat shopping feels guided rather than rushed.

Heritage Hat Company has deep roots in the city and a history that reflects steady growth from humble beginnings into a respected destination for hat lovers. Its inventory is extensive, with a wide range of quality pieces in stock, including many fedoras and classic Stetson styles. The business also provides cleaning, blocking, and repair services, which adds real value for customers who want to preserve a favorite hat or restore one with sentimental meaning. That combination of retail selection and hands-on service sets it apart from a simple accessory shop.

The atmosphere is practical yet welcoming, and the experience tends to feel personal. Customers often come in with a specific need and leave with a hat that fits both their head and their style. The staff is known for understanding the details that matter, such as shape, size, and comfort. Heritage Hat Company is a strong choice for someone looking for a thoughtful gift, a well-made everyday hat, or a distinctive statement piece. In Phoenix, it stands out as a specialty shop that values tradition, quality, and helping people find the right hat with confidence. Giftly

06/25/2026

Visited a few months ago and forgot to post. I came from Iowa and was looking for the perfect hat. I not only got that but also a great new place to visit! So appreciate your service and kindness! L.H.

06/25/2026

The quality of hats, the expertise from Rich are superb. You walk in as a customer and leave as a long life friend of Rich and hats.
A.R.

06/25/2026

Heritage hats has a large diversity of hats. 43 years of experience and a love and appreciation of the culture is valued and appreciated. I was looking to replace my generational hat and Mr. Rich was able to help me and my husband find the perfect hat and fit. You don’t have to look much further than this shop for the perfect hat. I will continue to travel here from the east coast for my hat needs. Yes, it’s that serious! I.M.

06/24/2026

I just want to thank everyone for all your five star Google reviews- we are just five more away to hit 1,000 reviews- a milestone for us. I appreciate all of you for taking the time to share your experiences, Rich

06/22/2026

A friend of ours had been to Heritage Hats, was quite impressed and since she knew I loved Cowboy hats, strongly recommended that we go there. Beforehand, I did check out the link for the shop and was blown away by the variety. Rich, the very friendly and helpful owner, has room upon room of ALL kinds of hats, including the Greek fisherman hats my late dad loved to wear (had we known we would have definitely visited Heritage Hats much earlier than the other day.

(Rich has been there for 43 years so you know he does things right)

Well, got there and golly, while I knew I wanted a WHITE Stetson 10-gallon wide brim (or similar - Bailey, Resistol) it was very hard to choose one. Eventually after ensuring my size was indeed a 7 and checking out quite a few white cowboy hats, I picked out this one Stetson beauty that I could wear summers, fall and winter at a very fair price.

Not just that, but despite how busy Rich was - and the store when we got there was still packed with customers 3 p.m. on a hot Phoenix Saturday afternoon - he was kind enough to 'fix' a loose hat band from a hat I had brought in at no charge. GREAT SERVICE, GREAT SELECTION AND FAIR PRICES.

I'll tell ya, for my Western Hat needs I'll definitely be shopping Heritage Hats first. I too strongly recommend checking out and shopping for your hat needs at Heritage Hats. Alan R.

06/18/2026

Shop offers an enormous selection of quality hats including fedoras, bowlers, and Western styles. Atmosphere feels cozy and retro, with humorous quotes and well-tended houseplants adding character. Owner demonstrates deep knowledge and passion for hat fitting and style, creating an authentic, craft-focused vibe.

06/17/2026