04/01/2025
We owe you more than just an apology—
We owe you transparency, accountability, and action.
Back in November, we brought in a third-party company to help us fulfill orders during an incredibly difficult season. Between losing three family members, our linemen being away for extended periods, and the emotional and physical overwhelm, we thought we were making the right call. We were wrong.
The company we trusted didn’t follow through—and that means some of your orders were never fulfilled. That’s not okay. And that’s on us.
Over the next few days, we’re working around the clock to:
Refund all unfulfilled orders
Ship out what we can—on us
Respond to every DM and make this right
You are the heart of this brand. You’ve stood by us through storms, delays, and now this. We’ll never take that for granted.
If you have questions or concerns, please message us. We’re here. We’re listening. And we are truly sorry.