02/19/2026
📌 **CUSTOM DESIGN POLICY NOTICE**
Custom design work is a collaborative and time-intensive process. To ensure quality, fairness, and timely completion for all clients, the following policies apply:
• A non-refundable deposit is required before any design work, sourcing, or production begins
• Design timelines and deadlines are agreed upon in advance and must be honored by both parties
• Client responsiveness is essential—delays in approvals, fittings, or payments may result in extended timelines or cancellation
• Missed payments or unmet deadlines may void the project
Custom work is reserved for clients who value craftsmanship, communication, and the process involved in creating one-of-a-kind pieces.
Thank you for respecting the time, labor, and expertise behind every custom design.
Policies aren’t barriers—they’re how we ensure excellence,
T. L. Dowell's