Frequently Asked Questions
Who do I contact regarding my order? Order inquiries should be made to, [email protected]. Please note that our response time is between 24-48 hours, excluding weekends. Currently, the best method to reach us is through email. Been reaching out via social media and have not gotten any responses, why? With the high volume of comments and DM’s coming in, i
t is easy for consumer messages and/or comments to get buried. With that, we advise consumers to NOT reach out regarding an order(s) via social media. Instead, contact us through the customer service email listed above. There are currently, NO order cancellations. Can I get a refund? All sales are Final therefore, we do NOT offer refunds. Please be sure you want the item(s) before submitting payment. Be sure to check size charts if available or you could email customer service for inquiries prior to your purchase. Can I exchange an item? No exchanges are offered at this time. However, there is an exception (see below) for returned item(s) in which you will receive a store credit. To which, at that point, you may put in a new order. Can I get a store credit for returned item(s)? Yes! There is ONLY minimal exceptions to receiving a store credit for returned item(s) and that is due to an order processing/packing error on our part or if an item is damaged. Note: we do our absolute best to insure quality of product while preparing for shipping. If damage accurse due to shipping issue we will not issue a store credit/e-certificate. If you fall under this exceptions, please email us as soon as possible. See Below for further details regarding this. Do you provide shipping labels for returns? We do not provide shipping labels for returned items. Note: if you meet the exception for a return, you will need to pay the return shipping. Once we receive the returned item(s)/product(s) it will be inspected to insure its natural state. Following our inspection, a store credit will be issued for your order and return shipping cost. Note: you will need to provide your order number and receipt of return shipping cost. Furthermore, if item(s) are not in its natural state DO NOT RETURN IT! Furthermore, if you have received a damaged item; please take notice of the exterior shipping packaging to make sure there isn't any visible damage. If there isn't, please contact customer service for further instructions and resolution. What are a products natural state? In new, unworn condition. Includes no damage to item(s)/Product(s) and its packaging other than its shipping box or mailers. What shipping carrier do you recommend for my return? USPS (Flat-Rate or First-Class) shipping is the most common and cheapest carrier. Keep in mind, you will receive store credit ONLY if your item(s) fall under the exception previously noted and the item(s) are in its natural state, also mentioned previously. Where do I send my return item(s) to? Returned item(s) should be made sent to P.O. Box 810 Waianae, Hawaii 96792
Note: Do NOT send item(s) back if it is not in its natural state. If item(s) is worn, damaged or not in its packaging, we CANNOT offer you a store credit and the cost of shipping item(s) back to you will be at your expense. If you refuse to pay that shipping cost, your item will be disposed of and a credit will NOT be issued. What should be included in return package? Include in your package; your name, order number, receipt of return shipping and item(s) being returned. What items are ineligible for a return? Ineligible products are any sales items, intimate apparel, and bikinis. These items are SALES FINAL! NO EXCEPTIONS! How long is my store credit good for? There is no expiration date on store credit therefore, it does not expire until it is used. Simply enter your credit code into the discount code box at checkout. When can I expect to receive my order? We have a 2-3 day’s processing time when orders are made. Once items are shipped deliveries usual take 3-5 day’s depending on the U.S. Postal Service in your area. Where do I find my tracking number? Tracking numbers are sent via email. If you do not see it, please check your spam folder. Upon tracking my order, it says, delivered but I did not receive it. What should I do? Verify that address was entered correctly in your order. You may also want to check with anyone in the home to ensure they did not receive it. Last resort would be to contact your local USPS office for further investigation. Please Note: Once your item(s) are shipped and tracking numbers are sent out, we are not responsible for any lost, stolen, or damaged packaging. Please contact USPS. Why was my package returned? This may be a result of an invalid or incomplete address. If this is the case, we will email you informing you of your package being returned to our P.O. Box. We will request a new valid address and send you a shipping invoice for $4.00 (price may fluctuate). The fee is to cover re-shipment due to incomplete address. If your address is correct in our system, and was an error on our part, we will gladly cover the cost to re-ship. Note, that if you do not respond within 5 days to the initial informing of your return item(s), you will be automatically refunded, and item(s) restocked. Please Note: We do NOT have control over the U.S Postal Service. What if I do not want to pay the re-shipment fee? In this case, your order will be cancelled, and a refund will be issued to your account minus the initial shipping fee. Refunds could take between 5-7 business days to post to your account.
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