ByHeart, Dallas, TX (2026)

11/24/2025

We’re listening to the questions you’ve been sharing, and we want you to know that we hear you. Again, we want to express how sorry we are for the anxiety and fear you’ve been facing, and as we navigate this moment, we are committed to doing it with as much heart, transparency, and integrity as possible.

The updates we’re sharing today reflect the progress we’ve been making and provide the clarity you deserve. Additionally, we’ve expanded our FAQ section to include answers to new questions we’ve received from families. The latest information can be found on ByHeart.com.

We hope these updates provide clarity and serve as a helpful resource. If any questions come up, please reach out. Our team is here 24/7, fully dedicated to helping you and your family.

With love,
Mia and Ron

11/20/2025

We know families are looking for clarity and stronger safeguards in this moment, and we are committed to providing support.

📞 Call our Parent Experience Team at 866-201-9069. You can speak with a person live, or leave your number and we’ll call you back. We’re available 24/7.

➡️ Information about the recall and refunds: We have voluntarily recalled all batches of ByHeart Whole Nutrition Infant Formula cans and Anywhere Pack™ nationwide. Orders placed on ByHeart.com on or after October 1, 2025 will be eligible to receive a refund. Please call us at 866-201-9069 and our team will assist you.

For more information on, please visit our website at byheart.com.

The safety and well-being of every baby who uses ByHeart remains our top priority. We’ll continue to share updates directly on our website at byheart.com and linked in our Instagram bio.

11/14/2025

We know how hard these past few days have been, and how many of you have been waiting to hear from us. You deserve clarity and real support, and we’re here to provide both—24/7.

📞 Call our Parent Experience Team at 866-201-9069. Our Parent Experience Team is now available 24/7 to answer your questions, offer reassurance, and make sure every parent gets the care they need. You can reach us directly or request a call back.

To make sure we can get back to you as quickly as possible by phone, our team will not be responding to emails at this time. If you’ve already reached out by email, you’ll receive a message from us shortly with important FAQs and our direct phone number so you can connect with someone right away.

➡️ Information about refunds: Orders placed on ByHeart.com on or after October 1, 2025 will be eligible to receive a refund. Please call us at 866-201-9069 and our team will assist you. We’re available 24/7.
- Customers will receive a refund of up to two units of ByHeart product—cans or Anywhere Packs.
- First-time customers will receive a full refund on their first order, staying true to our ByHeart Promise.

If you purchased ByHeart through one of our retail partners or Amazon, please contact the retailer directly and they will assist you with your refund options.

Our team is here—day and night—to help make this right.

11/11/2025

We know that switching formulas is not an easy decision or process, and we want to support ByHeart families who might not know where to start.

After we initiated our nationwide recall, we reached out to our friends at Nara Organics, who share our same dedication to supporting families during this difficult time.

To help ByHeart families make a smooth transition to a new formula, Nara Organics is offering ByHeart families 20% off your first order and free express shipping (you’ll receive it within 1–2 business days).

Use code NARAFRIEND20 at checkout for 20% off your first order of full size cans at nara.com.

What we like about Nara Organics:
➡️ Organic whole milk, no skim
➡️ Lactose as a major carb
➡️ Prebiotic GOS
➡️ DHA and ARA
➡️ No soy, no palm oil, no corn syrup, no GMOs

As always, we recommend consulting your pediatrician if you have any questions about your baby’s specific nutritional needs when switching formulas.

You can learn more about Nara Organics and their formula from at the link in bio.

Please note: Nara has a 1:1 water-to-powder ratio, which is different from ByHeart, so please reference the Nara Organics can for mixing instructions.

11/11/2025

To our ByHeart family,

We are so sorry for the immense anxiety and fear that we have been causing you these past few days. As parents and as founders, that is the absolute last thing we would ever want to do.

We’re writing to you today to tell you that we have decided to voluntarily recall all ByHeart formula nationwide—this includes both our cans and our single-serve Anywhere Pack™ sticks. This decision was made to ensure your baby’s safety.

It’s important that you know that neither we, nor the FDA or CDC, have found Clostridium botulinum spores or toxins in any unopened can of ByHeart formula.

The decision to broaden our recall to all ByHeart products comes after a call with the FDA late last night, informing us that they found two more cases of infant botulism in babies that had also consumed ByHeart at some point. The FDA’s investigation into infant botulism in the U.S. is still ongoing, and we feel that there are still too many unanswered questions. Your baby’s safety is, and always will be, our biggest priority.

Upon learning about this outbreak on Friday evening, we immediately began conducting our own extensive testing on all ByHeart batches. Additionally, we are providing the FDA complete and unrestricted access to all of our facilities and products for their investigation, which has been done regularly at our owned facilities. We will share the results of our own testing as they become available.

At this moment, the most important thing for you to know is that all ByHeart product must be discarded. We know that switching formulas is not an easy process or decision. We have resources to help on our website.

We are so sorry, and are committed to doing anything we can to support you.

Our Parent Experience team is here to help with any of your questions—they are working 24/7. We are doing our best to reply to all of you in a timely manner, but we are a small team and may take a bit longer than our typical response times. If you think your child is experiencing symptoms of infant botulism, please seek medical attention immediately.

With love,
Mia Funt & Ron Belldegrun, Co-Founders of ByHeart

11/10/2025

We know how much trust it takes to feed your baby—and we don’t take that lightly. We want you to know that we’re in it with you every step of the way, and we’re here to give you the facts and support you need to feel confident in every decision you make.

Today, we were made aware by the California Department of Public Health (CDPH) that a single, previously opened sample from one of the two recalled batches of ByHeart formula tested positive for Clostridium botulinum, the bacteria that causes infant botulism. We are treating the CDPH’s test result very seriously.

Because we are treating the CDPH’s results with the utmost seriousness, we are conducting testing, with a third party independent testing laboratory, of the two recalled batches of our formula using food safety testing best practices, to provide you results that we all can feel confident in.

From the very beginning, we have acted quickly and decisively to remove any potential risk— immediately voluntarily recalling the relevant batches of our formula that the FDA told us were consumed by infants in their investigation.

You can find your batch code printed on the bottom of your can. If you need help confirming your batch number, please email [email protected] and someone from our team will assist you directly.

The safety and well-being of every baby who uses ByHeart—including our own—will always come first. We’ll continue to share updates directly on our website and linked in our Instagram bio.

With love,
Mia + Ron

11/09/2025

Your baby’s safety and well-being will always come first. We have an important update to share about our infant formula.

In response to a broader FDA investigation of infant botulism in babies across the U.S, and out of an abundance of caution, we have decided to initiate a voluntary recall of two batches of ByHeart Whole Nutrition Infant Formula.

It’s important to know:
➡️ No direct link has been found between infant formula and infant botulism
➡️ No related toxins have been found in any ByHeart product.
➡️ This decision was made out of an abundance of caution and to remove any potential risk from the market and ensure the highest level of safety for infants.

If you purchased formula from the below batches, please visit the link in our bio or email us [email protected] for full details — we’ll replace any impacted cans at no cost to you.
Batch Code: 251261P2, Use by: 01 Dec 2026
Batch Code: 251131P2, Use by: 01 Dec 2026

We know this news can feel worrying, and we’re here with answers and support every step of the way. We feed our own babies ByHeart, and we take this responsibility seriously.

With love,
The ByHeart Team

11/07/2025

Lights, camera, nap time!
Your baby doesn’t care about window shopping… but we *did* care about capturing every messy, magical moment behind the campaign.

🖤 Shop our Black Friday Sale now at byheart.com.
And if you’re in Dallas and spot our billboards out in the wild, take a pic and tag us!

11/04/2025

Parents, we know this moment is heavy.
For many, the shutdown has brought uncertainty around accessing essentials — including formula. If you’re feeling that strain, we’re here with you 💛

Through our Emergency Relief Program, up to 400 families will receive 3 months of ByHeart formula, free of charge.
If you or someone you know could use support right now, apply through the link in our bio — and please share so we can reach families who need it.

10/28/2025

Parents, you’re not alone.

We know the government shutdown is creating new challenges — including access to formula. Our team is working diligently to help make sure families can continue feeding their babies without interruption.

ByHeart has introduced the ByHeart Emergency Relief Program to provide up to 3 months of ByHeart formula to families who have been affected by the US Government Shutdown. If you or someone you know is in need of this assistance, please head to the link in our bio and we will assist you.

Sending love and strength to everyone affected.

400 formula packages avail. Open to eligible residents of U.S. (incl. D.C.) 18+, whose ability to purchase infant formula has been impacted by the 2025 Federal government shutdown, who have a baby eligible for a feeding plan, and are 18+. Terms: https://byheart.com/pages/emergency-relief-program-terms-conditions.

10/10/2025

We’ll never get over seeing ByHeart out in the wild: tucked into totes, diaper bags, and everyday routines. Thank you for making us part of your day-to-day 💜

10/04/2025

Dig out your HitClips because this celeb is going to be NSYNC with our Hotline. Can you believe the same face that once lived on your bedroom posters is now here to answer your parenting questions?

They’re picking up the phone on Oct. 6th… but until then, who do you think it is? Drop your guesses below! 👇

ByHeart

11/24/2025

11/20/2025

11/14/2025

11/11/2025

11/11/2025

11/10/2025

11/09/2025

11/07/2025

11/04/2025

10/28/2025

10/10/2025

10/04/2025

Address

Website

Alerts

Contact The Business

Shortcuts

Featured

Share

Category